Director of AI Operations & Enablement

Description

We are seeking a highly practical, hands-on leader to drive AI adoption across our business. This role sits at the intersection of Design, Merchandising, Finance, and Operations — acting as the internal change agent who understands how to apply AI tools, coding assistants, and workflow automation to real business problems. The ideal candidate is a daily, power user of AI tools, experienced in managing cross-functional workflows, and comfortable building lightweight solutions in a fast-paced apparel environment.

Responsibilities

• Partner with business leaders across design, merchandising, sourcing, sales, finance, and operations to identify and prioritize high-impact AI use cases
• Roll out practical, embedded AI workflows - not theoretical pilots - that drive measurable improvements in speed, accuracy, and efficiency
• Build lightweight prototypes, scripts, and automations using AI copilots and no/low-code tools to solve specific operational problems
• Train teams on how to effectively use AI tools in their day-to-day work; create simple playbooks, prompt libraries, and workflow documentation
• Act as the internal go-to resource and authority on AI tooling, staying current on the landscape and making smart adoption decisions
• Automate intake, categorization, root-cause analysis, and dispute documentation for chargebacks and deductions; identify patterns across retailers to reduce future exposure
• Streamline accounts receivable and payable workflows, including cash application, reconciliation, invoice processing, and aging visibility
• Reduce manual intervention in EDI and order entry processes by automating error detection, validation, and corrections from order receipt through fulfillment
• Accelerate design iterations using generative AI tools; support print development, colorways, and concept generation; streamline communication between design, merchandising, and production
• Automate recurring reports including customer-driven selling reports; synthesize data across PLM, ERP, and internal systems; improve how insights are generated and shared
• Collaborate with IT to scale solutions that prove out at the prototype stage
• Track and report measurable productivity and accuracy improvements across departments

Requirements

• 5–10 years of experience in operations, consulting, product management, or a similar hands-on leadership role within fashion, wholesale, or consumer goods
• Heavy, daily user of AI tools - demonstrated practitioner-level fluency, not just conceptual understanding; experience with coding copilots, generative AI platforms, and workflow automation tools
• Strong understanding of operational workflows across finance, merchandising, design, sourcing, and production
• Proven ability to drive change and influence cross-functional teams without direct authority
• Comfortable building lightweight solutions including scripts, workflow automations, and prompt systems — full engineering background not required
• Proficiency in generative AI platforms (Claude, ChatGPT, Gemini), AI coding copilots (Claude Code, Cursor), and automation tools (Zapier, Make, n8n)
• Familiarity with ERP and PLM systems, EDI processing workflows, and advanced Excel or Google Sheets
• Basic scripting ability in Python or JavaScript for lightweight automations and prototypes
• Clear, direct communicator with the ability to simplify complex ideas for non-technical audiences
• Strong organizational skills with the ability to manage multiple workstreams and prioritize across competing business needs

Hybrid Work Schedule

4 days a week in the office, 1 day work from home

New York Pay Rate $100,000.00 – $150,000.00

We strive to hire and nurture amazing talent. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, and internal alignment. Role is also eligible for a discretionary bonus.

Company Overview

Golden Touch is a family owned and operated wholesale apparel manufacturer with a mission to deliver trend-focused products for nearly 50 years. We produce private label brands for large mass market retailers across the globe specializing in children's, junior, missy and women's apparel.

Diversity Vision Statement

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. We are an equal employment opportunity for minorities, females, protected veterans, and the disabled.

We are committed to providing equal opportunities in employment and treating our associates and applicants without discrimination based on their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.