- Location
- PH GBS Manila, Philippines
- Workplace
- Hybrid
- Type
- Full-time
- Experience
- 1+ years
- Source
- Workday
Description
What You'll Do
You contact customers via phone and email to determine reasons for overdue payments and support issue resolution, including account reconciliation.
You receive, allocate, sort, and file payments and correspondence, ensuring records are accurate and up to date.
You investigate and resolve customer issues and disputes to support balance collection.
You coordinate with the Sales team and internal stakeholders by providing information related to disputes.
You identify potential bad or doubtful debts, operational risks, or non-compliant activities within your customer portfolio and escalate appropriately.
You comply with Goodyear Credit Policy and all applicable company policies and procedures at all times.
What We're Looking For
You hold a Bachelor’s degree in Accountancy or Finance (fresh graduates are welcome to apply).
You have 6 months to 1 year of experience in Billing & Claims within a B2B collections environment.
You have basic knowledge of SAP Accounts Receivable (AR).
You have basic knowledge of account reconciliation.
You have exposure to OTC/OTR processes (preferred).
You demonstrate proficiency in basic accounting principles, including debits and credits, accounting equations, adjustments, billing, credits, and claims processing.
You are amenable to working the night shift.
#LI-DDA
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
