Service Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

We are seeking a highly organized and detail-oriented professional to support the planning, execution, and close-out of service work. This role plays a critical part in ensuring service activities are properly documented, coordinated, and aligned with customer, operational, and financial requirements.

This is a maternity leave coverage position with the potential for extension based on business needs.

Job Description:

Service Planning & Initiation

- Review and validate service requests to ensure all required information is accurate and complete

- Confirm approvals and apply applicable programs or terms

- Analyze service history and documentation to help define scope of work

- Ensure clarity in service scope, timelines, and cost expectations prior to initiating work

- Open and organize service work orders and supporting records

- Identify potential risks and communicate appropriately

- Maintain structured and accurate document control throughout the process

Service Coordination & Process Management

- Support service teams during execution to ensure processes are followed and records remain accurate

- Maintain real-time updates across systems and documentation tools

- Complete administrative processes related to billing, warranty, and approvals

- Manage updates to work orders including labour, parts, and billing allocations

- Monitor progress and escalate risks or delays

- Schedule and coordinate key project meetings and milestones

- Coordinate logistics such as transportation and third-party vendors

Work Order Close-Out & Invoicing

- Review work orders for completeness prior to closure

- Ensure documentation is collected including reports and billing support

- Follow up on outstanding items to ensure timely invoicing

- Initiate and complete billing processes

- Validate documentation meets quality standards

Customer & Stakeholder Support

- Communicate with internal and external stakeholders professionally

- Respond to service and billing inquiries

- Provide regular updates on job progress

- Support cross-functional teams as needed

Skills & Competencies

- Strong organizational and administrative skills

- Excellent attention to detail

- Effective communication and coordination skills

- Strong problem-solving abilities

- Ability to manage multiple deadlines

- Proficiency in Microsoft Office and business systems

Education & Experience

- Post-secondary education in business administration or related field preferred

- 2–4 years of experience in administrative or coordination roles

- Industry experience is an asset

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.