Closing Coordinator

Job Description:

WHY WORK WITH US?
Waynes is a leader in modern pest control and lawn care with branches throughout Alabama, Mississippi, Florida, and Tennessee. We embody our core values of Character, Integrity, Perseverance, and Courage. We believe that if our employees are happy and fulfilled, they will go above and beyond in delighting our customers. That is the heart of the Waynes philosophy: Every little thing matters. A lot. The Waynes team is always looking at everything that we do to improve the quality of our team and their quality of life so that we can provide a quality service that sets the standard for not just the pest control industry, but the entire service sector.

Waynes is a part of Anticimex Group, with over 8,000 employees in 19 countries around the globe.

Benefits:

• Medical, Dental, and Vision
• Employer-paid life insurance, and short-term disability
• 401k with company match
• Paid time off and 8 paid holidays

ESSENTIAL JOB FUNCTIONS and DUTIES

• Schedules Wood Infestation Reports and Visual inspections for service areas
• Completes closing documents in a timely manner for Builder Partners, Realtors, and Closing Attorneys in the service areas.
• Create and issue termite paperwork for closings
• Build healthy relationships with Realtors and Closing Attorneys in the service areas
• Take payments for services and makes proper adjustments/corrections when needed
• Work closely with and handle scheduling for Service Professionals
• Assist other Team Members
• Assist with administrative duties in Service Center, including but limited to filing, bookkeeping, copying, faxing
• Attend Waynes functions outside the office
• Must be able to answer an average of 75 Inbound/ Outbound calls daily
• Continually build relationships and promote excellent customer service, integrity, and professionalism within the center and community
• Maintain open communication with Team Members and Team Leaders
• Regular attendance at the Service Center and all required meetings

EXPERIENCE, EDUCATION and SKILLS REQUIRED

• High school diploma or equivalent.
• Previous experience preferred in Customer Service, Real-estate Closing, or in a Call Center.
• Excellent verbal communication skills, friendliness, and ability to build rapport are required.
• Must possess the ability to use telephone, computer, and other required technology.
• Must be able to type.
• Must possess the ability to learn and communicate technical, industry-related data pertaining to the services to be sold.
• Must have a sense of pride, integrity, courage, self-motivation, attention to detail, perseverance, follow-up skills, and dependability.
• Must display a positive demeanor, professionalism, and desire to please potential and existing customers.
• Must enjoy working independently.