Program Manager, Workforce Development, Aging and Community Services

WHY WORK FOR US?
The Aging and Disabilities Department (AD) serves the growing population of older adults, dependent adults, and individuals with disabilities in Los Angeles County. The department offers a broad range of services aimed at fostering dignity, independence, and overall well-being. Through compassionate and intentional support, AD ensures that individuals can live fulfilling lives within their communities, maintaining the highest quality of life possible. We partner with non-profits, community-based organizations, commissions, and other government agencies to provide services such as social, educational and recreational services, training and education programs, accessibility services, wellness and nutrition programs, emergency preparedness and response programs, home-delivery meal services, in-home visiting programs, crisis intervention, legal services involving fraud, abuse, neglect, exploitation, and other issues that pertain to the older and dependent adults in the community.

• Plans, organizes, assigns, and coordinates the work of the organizational unit, resolving policy issues and problems as they arise.

• Advises department administration on policy issues involving the work of the organizational unit.

• Has responsibility for major administrative functions such as budget, accounting, personnel, or internal support services.

• Develops and implements solutions to complex problems of organization, budget, personnel, or procedures that occur within the Program Manager's area of responsibility.

• Plans, organizes, and directs the work of subordinate staff in: Development of comprehensive plans and service priorities for Departmental programs; Development of contractor selection and contracting systems; Management of contract monitoring and compliance mechanisms; Working with advisory bodies and the public to elicit the opinions and advice of these interested parties.

• Directs Senior and Service Center managers and staff in the delivery of direct services to the public.

• Formulates recommendations of departmental policies and procedures.

• Maintains liaison with a variety of officials, agencies, and organizations in complex or high level matters concerning the Department.

• Coordinates the work of the organizational unit with that of other County departments and divisions.

• Represents the department before subcommittees and full meetings of various advisory councils, workshops, conferences, and meetings of special committees.

For more information, please view the classification specification: Program Manager, Workforce Development, Aging and Community Services

REQUIREMENTS TO QUALIFY

OPTION 1
One (1) year of experience at the level of Los Angeles County's class of Project Supervisor, Community Services*, or higher, responsible for the development and/or implementation of community development and older adult services or related programs**. 
 
OPTION 2
Three (3) years of experience at the level of Los Angeles County's class of Community Center Director I***, or higher, one (1) year of which must include supervision during the last three (3) years, participating in the development and/or implementation of community development and older adult services or related programs** or in departmental administrative support functions.
 
OPTION 3
Three (3) years of experience in a highly responsible administrative capacity**** analyzing and making recommendations for the solution of problems of organization, financial services, human resources, or information technology, one (1) year of which must have been at the level of Los Angeles County's class of Administrative Services Manager III*****,directing or assisting in directing an administrative, human resources, financial services, or information technology program unit in the service of Los Angeles County.

Special Requirement Information

*Project Supervisor, Community Services is defined as having responsibility for supervising a special project involving the development and implementation of service programs that require direct community participation. Qualifying experience at this level must include responsibility for planning, developing, implementing, coordinating, and/or evaluating community-based service programs, rather than solely supervising staff, volunteers, events, or routine program activities.

**Community development and older adult services or related programs refers to organized programs designed to address community needs or provide services to older adults and other targeted populations. Such programs may include, but are not limited to, community engagement and outreach, older adult services, social or supportive services, health and wellness programs, educational or recreational programs, resource and referral services, or other programs intended to improve access to services and community well-being.

***Community Center Director I is defined as serving as the administrative head of a diversified, multi-service community center or older adult services center.

****Highly responsible administrative capacity is defined as administrative work involving substantial responsibility for analyzing, evaluating, developing, and/or recommending solutions to complex organizational, financial services, human resources, or information technology problems, policies, procedures, programs, or operations. Qualifying experience must require the exercise of significant independent judgment, analytical ability, discretion, and responsibility in making recommendations or decisions that affect departmental programs or operations.

*****Administrative Services Manager III is defined as directing a section composed of multiple units responsible for providing administrative services that directly impact the management of major departmental programs and operations.

Note: You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level — meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

Withhold Information
No withholds will be allowed. Required experience must be fully met and indicated on the application by the last day of filing, and clearly indicated on the application.

Endorsement of County Qualifications
If you’re a County employee that performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibility bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing. Employees do not need to submit such verification if they hold or have held a position that regularly performs functions in alignment with the requirements.

License  
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class

2 – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Examination Content

This examination will consist of a multiple-choice and simulation assessment, worth 100% assessing:

• Management Judgement
• Willingness to Learn
• Empathy
• Working Relationships
• Sharing Knowledge and Guidance
• Analyzing Information
• Learning Quickly
• Generating New Ideas
• Using time Efficiently
• Working to High Quality Standards
• Adapting to Change
• Controlling Emotions
• Achievement
• Responsibility
• Management Potential
• Deductive Reasoning
• Reading Comprehension

Applicants must receive a passing score of 70% or higher on the assessment to be added to the 
list.

Exam Review
STANDARDIZED MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.  

Transfer of Test Components

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

Test preparation

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests. You can also visit our Los Angeles County Online Assessment Preparation Series webpage athttps://lacounty.attract.neogov.com/la-county-online-assessments-prep-seriesfor information about common online assessment types, sample questions, and test-taking tips.
• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."

Eligibility and Vacancy Information

Applicants who passed the assessment are placed on a list for a period of six (6) months. We will use this list to fill vacancies in the Department of Aging and Disabilities as they occur.

Application and Filing information

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• [email protected]
• [email protected],gov
• [email protected]
• [email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

Social Security Number

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

Computer and Internet Access at Public Libraries

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

No sharing of User ID, email, and Password

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

Testing Accommodation
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Testing Accommodations Coordinator: [email protected]
Testing Accommodations Phone: (213) 441-3150
California Relay Services Phone: (800) 735-2922
Teletype Phone: (800) 899-4099
Alternate Teletype Phone:(800) 897-0077Exam Number: AG8194B-R