Imaging Technician

Boulder county Human Services Department is seeking to hire an Imaging & Content Management Technician. The Imaging & Content Management Technician is responsible for the accurate, timely, and high-volume processing of critical documents that support all Boulder County Housing & Human Services programs. This role ensures that case files are complete, compliant, and readily accessible for eligibility, auditing, and program operations.

This position requires strong technical aptitude, the ability to work quickly and accurately under pressure, independent decision-making, and comfort with repetitive, detail-heavy tasks. The ideal candidate thrives in a structured, fast-paced environment and consistently meets daily production expectations.

This is a full time, benefited position that will work Monday Through Friday 8:00am - 4:30pm in office in Boulder, CO with occasional Longmont, CO office duties.  Under Fair Labor Standards Act (FLSA) guidelines this position is non-exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $52,488.00 - $57,736.00 annually

Tentative Hiring Timeline:

• Phone Screening: Week of September 14th
• First Round Interviews: Week of September 21st
• Second Round Interviews: Week of September 28th
• Reference Check: Week of September 28th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

1. Provide professional, courteous customer service when interacting with internal staff and occasional external partners.
2. Receive, prepare, scan, index, validate, and quality-check documents across multiple formats.
3. Meet daily imaging production expectations of approximately 800–1,000 pages per day with high accuracy.
4. Complete detailed data entry across numerous document types and indexing categories.
5. Identify and correct imaging errors through quality control processes.
6. Troubleshoot scanners, imaging equipment, computers, and software systems.
7. Research and verify information to ensure documents are properly categorized and linked to appropriate cases.
8. Maintain audit-ready digital files that meet federal, state, and HHS documentation standards.
9. Support notary needs.
10. Collaborate with team members to refine procedures, improve workflow, and resolve technical or operational issues.
11. Work independently for long periods while maintaining consistent accuracy and productivity.
12. Perform related work, as required
13. May be reassigned during emergency situations

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

EDUCATION & EXPERIENCE:

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 

• A high school diploma 

AND

• Four years of office experience 

Additional related education may count toward required experience.

BACKGROUND CHECK:

• A job offer is contingent on passing a background investigation

SPECIAL REQUIREMENTS:
• Weekly Throughput: 4,000–5,000 pages.
• Accuracy: 95–99% indexing accuracy; low rescan/error rate.
• Turnaround: Documents must be processed within 24–72 hours depending on priority.
• Environment: High-volume, fast-paced, compliance-driven, often repetitive, with strict deadlines.
• Ensures timely eligibility decisions for essential public services such as Medicaid, SNAP, TANF, CCAP, Housing, and Child Welfare.
• Reduces compliance and audit risk across all HHS programs.
• Supports consistent, accurate, accessible digital records for staff, clients, and oversight agencies.
• Enhances efficiency across multiple divisions by maintaining standardized document workflows.KNOWLEDGE, SKILLS, AND ABILITIES:

• Prior imaging, document management, or compliance-focused work.
• Experience in high-volume operational environments.
• Technical comfort with multi-system workflows and document indexing.
• Notary certification (or ability to obtain shortly after hire).

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.