- Location
- Charlotte, United States of America · Plano · Jacksonville
- Workplace
- Onsite
- Type
- Full-time
- Seniority
- Manager
- Education
- Bachelor
- Source
- Workday
Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Partner with stakeholders to identify issues, implement control improvements, and drive timely remediation and resolution
Champion a strong risk culture by monitoring, assessing, and reporting the Operational Risk Profile across the Line of Business or Enterprise Control Function
Define and lead risk mitigation strategies for key technology domains to ensure compliance with applicable laws, regulations, policies, and standards
Collaborate across Global Technology, Lines of Business, and control partners including GIS, Technology Compliance, Operational Risk, and Audit
Provide risk insights and recommendations to leadership to strengthen risk identification, assessment, governance, and remediation practices
Apply expertise in data management, artificial intelligence, information security, and related technologies to promote policy adherence and sustainable risk-based solutions
Lead end-to-end Issue Management activities, including development, execution, and monitoring of action plans resulting from self-identified, audit, compliance, and regulatory findings
Leadership Responsibilities: Foster an inclusive environment where associates are treated fairly, respectfully, and empowered to contribute & drive operational excellence through process discipline, data-driven decision making, continuous improvement, and simplification
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work
Required Qualifications:
7+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization
Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts; strong writing/communication skills to convey outcomes to stakeholders
Ability to integrate and analyze data from multiple sources, draw conclusions, and provide written recommendation within required format; can "connect the dots" to demonstrate ability to identify and perform thematic analysis
Excellent writing/communication skills, the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences
Strong relationship management and collaboration skills with the ability to influence and motivate teams, stakeholders and peers to build consensus and solve problems
Ability to challenge in a firm, but non-confrontational manner
Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Detail oriented with an ability to review documentation for accuracy and relevance to topic
Understands complex issues and drives timely decisions, knowing when to engage others for additional input, and when to act independently
Proven facilitation and presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way including to executive level leadership
Excellent project management and interpersonal skills; strong attention to detail, accuracy and understanding prioritization within an environment where majority of issues are a priority
Ability to influence the opinions and actions of key stakeholders and gaining their trust
Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel
Excellent facilitation and presentation skills
Knowledge of Technology Domain discipline(s)
Desired Qualifications:
Bachelor's and/or Master’s degree and/or relevant work experience
CISSP, CRISC, CISA, CISM certification or similar
Prior operational risk or compliance experience in the technology arena
Detailed, bank-specific risk management and governance experience
Ability to work with technical and non-technical business owners
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
Demonstrated ability to operate as a change agent and driving change across diverse stakeholders groups
Must have an Operational Excellence mindset - will often be asked to solve complex Risk issues but solve them in a way that doesn’t create complex processes
Strong collaboration and partnering skills with ability to positively influence and motivate teams
Skills:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
Shift:
1st shift (United States of America)Hours Per Week:
40
