Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This role is responsible for coordinating and executing records management governance, compliance, and oversight activities across physical and electronic records.

Responsibilities:

Key responsibilities include managing records inventories and attestations, conducting quality assurance reviews and control testing, monitoring records management reports and metrics, overseeing collaboration site and contract records compliance, supporting records retention and disposition requirements, driving adoption of records management tools and processes, and facilitating associate training. Job expectations include partnering with business, technology, and governance stakeholders to ensure records management standards, regulatory requirements, and operational controls are effectively implemented and maintained.

Required Skills:

•  Bachelor’s degree in Information Management, Business Administration, Records Management, Library Science, or equivalent work experience.

•  2–5 years of experience in records management, information governance, compliance, risk management, operations, or a related field.

•  Experience managing physical and electronic records inventories, attestations, retention schedules, and records lifecycle activities.

•  Experience analyzing records management data, metrics, and reports to identify trends, monitor compliance, and support risk-based decision-making.

•  Experience conducting quality assurance reviews, control testing, or compliance assessments to validate adherence to records management standards and regulatory requirements.

•  Experience creating reports, presentations, and documentation to communicate records management requirements, findings, and recommendations to stakeholders.

•  Strong organizational and project management skills with the ability to coordinate multiple recurring deliverables and deadlines.

•  Experience collaborating with business, technology, legal, risk, and governance partners to support records management programs and initiatives.

•  Knowledge of records management systems, information governance tools, and records retention requirements.

•  Strong written and verbal communication skills with the ability to explain complex records management concepts in a clear and concise manner.

Desired Skills:

• •  Records Management

  •  Information Governance

  •  Regulatory Compliance

  •  Attention to Detail

  •  Analytical Thinking

  •  Data and Trend Analysis

  •  Quality Assurance and Control Testing

  •  Risk Assessment and Monitoring

  •  Records Inventory Management

  •  Collaboration and Relationship Building

  •  Written Communications

  •  Project Management

  •  Problem Solving

  •  Continuous Improvement

  •  Policies, Procedures, and Standards Management

  •  Records Retention and Disposition

  •  Audit and Compliance Support

  •  Training and Knowledge Transfer

  • Process Documentation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.