E-Commerce Manager - South San Francisco

100 Utah Ave South San Francisco California, 94080,

Pay Range Minimum

$93,494.63

 

 

 

 

Position Description: 
Oversees all E-Commerce operations, including E-Commerce projects, collections, security, safety, processing sales, Team Member management, financial performance, department budget, strategy, and margin goals for Goodwill of the San Francisco Bay (GSFB) and its affiliated entities. Mentors and trains E-Commerce Assistant Managers.

Essential Duties and Responsibilities:
1.    Maximizes revenue and margin from donated goods through online sales.
2.    Oversees security procedures and audits incoming merchandise for loss control.
3.    Analyzes sales and expense reports to improve margin, revenue, and processes.
4.    Maximizes sales performance through proper listing, handling, rotation, and shipping of all merchandise.
5.    Oversees business unit operations to ensure production efficiency, quality, service, and cost-effective management of resources.
6.    Overall responsibility for department budget.
7.    Provides positive and professional working relationships with peers, Team Members, and outside vendors to ensure effective operation of E-Commerce.
8.    Oversees the proper procedures for handling and sales of E-Commerce merchandise.
9.    Implements and maintains procedures to maximize efficiencies in production, sales, customer service, and receipt of store donations with a focus on continuous improvement.
10.    Ensures proper adherence by store and E-Commerce Team Members to policies and procedures.
11.    Provides information and counsel concerning retail operations to the VP of Retail that supports strategic development and improvements in growth and effectiveness of GSFB retail services.
12.    Ensures timeliness and accuracy of all required reports and records.
13.    Works with the Director to develop strategies that will react to trends and Key Performance Indicators (KPI) to ensure we’re receiving the highest value on each item.
14.    Works with the Director for continuous growth in department.
15.    Builds a high-performing team to maximize donated goods being sent to E-Commerce.
16.    Maintains regular and consistent in-person attendance.
17.    Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
18.    Plays critical role in driving company culture change efforts and change management processes.
19.    Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
20.    Performs other related duties, as assigned.

Key Competencies/Enabling Attributes: 
I.    Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
•    Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure GSFB becomes a best-in-class organization.
•    Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
•    Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the GSFB vision and brand.

II.    Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
•    Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
•    Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
•    Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

III.    Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.
•    Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the GSFB Mission.
•    Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
•    Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

Minimum Qualifications (Education, Experience, Skills):
•    Associates degree in Business or related field, preferred
•    Minimum 4 years’ experience of demonstrated E-Commerce management experience with Goodwill or related retail experience
•    Prior jewelry knowledge or sales preferred
•    Proficient in Microsoft Office Suite
•    Ability to pass a background check and drug screen, where applicable for position
•    Ability to speak and read English proficiently
 

Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 

 

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay (“GCNA/GIMV/GSFB”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain “@goodwillaz.org” or "@gimv.org” or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.