- Location
- Kuala Lumpur, Vertical Corp. Tower B, Malaysia
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Education
- Bachelor
- Source
- Workday
Description
About the Role
Accenture is seeking an Ecommerce Operations Analyst to support online retail operations for the India market. This role is responsible for executing day-to-day e-commerce activities, coordinating promotional campaigns, and partnering with cross-functional teams to ensure a seamless customer experience. The successful candidate will play a key role in driving operational excellence, supporting revenue objectives, and identifying opportunities to improve processes and performance.
Key Responsibilities
Manage daily e-commerce operations, including product launches, online merchandising, inventory coordination, and site readiness activities.
Support the planning, execution, and monitoring of promotional campaigns and seasonal sales initiatives.
Coordinate with external retail and marketplace partners to align promotional offers and ensure consistent customer experiences.
Track operational and promotional budgets, ensuring accuracy and compliance with internal processes.
Collaborate with cross-functional teams including Marketing, Sales, Finance, Legal, Product, and Supply Chain to drive successful execution of initiatives.
Manage multiple stakeholders and facilitate alignment across teams to resolve operational challenges and maintain delivery timelines.
Monitor key performance indicators (KPIs), analyze performance trends, and provide recommendations to optimize business outcomes.
Identify and implement process improvements to enhance operational efficiency, scalability, and customer satisfaction.
Required Qualifications
- Bachelor's degree or equivalent practical experience.
- Proven experience in e-commerce, digital commerce, retail operations, or a related field.
- Experience supporting promotional campaigns, sales events, or online merchandising initiatives.
- Strong understanding of online retail operations and customer lifecycle management.
- Excellent written and verbal communication skills with the ability to engage a variety of stakeholders.
- Strong analytical and problem-solving capabilities with a data-driven mindset.
- Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience working with e-commerce platforms, digital marketplaces, or online retail ecosystems.
- Experience managing budgets, forecasts, or operational performance reporting.
- Advanced proficiency in Excel, data analysis, or reporting tools.
- Experience working in a regional or global cross-functional environment.
- Knowledge of inventory management, supply chain coordination, or digital merchandising best practices.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
