Assistant Director of Technology Services

Description

The Assistant Director of Technology Services combines leadership, technical expertise, and hands-on support to ensure the organization's technology systems are secure, reliable, and accessible. This role partners closely with the Director of Technology Services to oversee daily IT operations, lead technical staff, support strategic initiatives, and deliver exceptional service to users across corporate offices, residential programs, and remote locations. 

Key Responsibilities

• Support and model Living Resources' mission, values, and commitment to service excellence.
• Partner with the Director of Technology Services to oversee daily IT operations across multiple locations.
• Manage and prioritize the IT helpdesk to ensure timely and effective resolution of technology issues.
• Supervise and coordinate IT staff responsible for system monitoring, maintenance, troubleshooting, and installations.
• Design, maintain, and support technology infrastructure, including: 
  • Networks and Wi-Fi systems
  • Remote connectivity solutions
  • Access control technologies
  • Communication systems
• Administer and support: 
  • Windows Server environments
  • Hyper-V virtualization
  • Active Directory
  • Microsoft 365 and cloud-based platforms
• Perform system upgrades, patches, and maintenance to ensure optimal performance and security.
• Support cybersecurity initiatives and compliance with privacy, regulatory, and organizational requirements.
• Assist with data backup, disaster recovery, and business continuity planning.
• Coordinate with technology vendors and service providers.
• Manage hardware, software, and licensing inventories.
• Develop user documentation and provide training to employees on technology systems and assistive technologies.

Requirements

Required Qualifications:

• Five to seven years of progressively responsible experience in: 
  • Systems administration
  • Network management
  • Technical support

Hands-on experience with:  

• Windows Server environments
• Hyper-V virtualization
• Network and Wi-Fi infrastructure
• Helpdesk management and end-user support
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service and communication skills.
• Valid driver's license and ability to travel to agency locations as needed.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Prior supervisory or team leadership experience.
• Experience supporting nonprofit, healthcare, or human services organizations.
• Knowledge of cybersecurity frameworks, information security best practices, and regulatory compliance requirements.

Physical Requirements:

• Ability to remain stationary (sitting or standing) for extended periods.
• Manual dexterity to operate computers and standard office equipment.
• Ability to lift and carry up to 50 pounds, including computers, monitors, and networking equipment.