Account Manager (Retention & Expansion)

Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give actionable feedback, and honestly listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact.
Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

The role
As an Account Expert on our US team, you’ll own a portfolio of merchants and be directly responsible for keeping them, growing them, and making sure they pay fairly for the value they get. This is a commercial role: retention, churn prevention and account expansion are your core goals, not a side task.
You’ll spot risk early, step into tough conversations with confidence, and turn “we’re thinking of leaving” or “we need a bigger discount” into a plan that works for both the client and Omnisend. You’ll also find the growth in your book — upgrades, add-ons and new channels — and close it.
This role is for you if you like targets, enjoy negotiating, move fast when priorities shift, and want full ownership of your results. You’ll work independently, with a team and manager behind you when you need them — but nobody will chase you to get things done.