Account Manager - Retention

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

 

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

 

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role

Join our Partner Sales team and look after an established portfolio of accounting practices across Australia. You’ll build trusted relationships, get to know what matters to each practice and help them get more value from MYOB.

This role brings relationship management and commercial growth together. You’ll manage existing partnerships and revenue, while finding ways to grow each relationship through broader use of MYOB Practice and SME products.

You’ll enjoy getting close to the practices you work with, but you’ll also be motivated by a target. You’ll take the lead on your portfolio, stay curious about what’s changing for each practice and act when you see an opportunity to help them move forward.

Key responsibilities

• Manage a portfolio of established accounting practices, building strong, lasting relationships with key contacts and decision-makers
• Understand each practice’s goals, challenges and technology to identify where MYOB can help
• Protect existing revenue and support renewals, while growing product adoption and identifying relevant cross-sell and upsell opportunities
• Build and deliver account and territory plans that reflect partner needs and support commercial growth
• Lead regular business reviews and useful conversations with partners about their goals, progress and next steps
• Work with Solution Consulting, Product Adoption and Support to resolve issues and create a joined-up partner experience
• Keep customer records, opportunity details and forecasts up to date, making activity, risks and growth opportunities clear

What we’d love to see from you

• Experience in account management, SaaS or technology sales, or a similar customer-facing commercial role
• A track record of working towards sales or revenue targets and turning growth opportunities into results
• Confidence building relationships with a range of stakeholders, including senior decision-makers
• A proactive, results-focused approach. You take ownership of your portfolio and create opportunities rather than wait for them to appear
• Experience balancing customer retention with product growth, including cross-sell or upsell
• Strong commercial judgement and the ability to understand a practice’s business and connect its needs with relevant MYOB products
• Experience in accounting, accounting technology or financial software is a bonus, but not essential