- Salary
- $33 – $40/hr
- Location
- Des Moines, IA, IA
- Workplace
- Onsite
- Type
- Part-time
- Department
- Operations
- Education
- High School
- Closing date
- Today
- Source
- GovernmentJobs
Description
This position will augment our full time Telecommunicator staff by filling vacant shifts to provide minimal staffing. Available hours will vary throughout the 24/7 period depending on daily, special or emergent staffing needs. These will be either 4- or 8-hour shifts within the scheduled shifts below.
1st Shift: 10:30pm – 6:30am2nd Shift: 6:30am – 2:30pm3rd Shift: 2:30pm – 10:30pm
Performance Exam: finalists for the position will proceed to the next step in the recruitment process, which is CritiCall testing proctored onsite by the City of Des Moines. A description of the performance exam can be found here: Criticall: Pre-Employment Test: Computer and other related Skill/Ability Requirements
- Graduation from high school or GED.
- Experience working in a 911 call center or similar working environment required.
- Must successfully complete the Basic 40 Hour Telecommunicator Training required by the State of Iowa within the first year of employment.
- Must obtain NCIC and Emergency Medical Dispatch certifications during first year of employment and maintain throughout employment as a Public Safety Telecommunicator.
- CPR and AED training and CPR certification within the first year of employment.
- EMD certification preferred.
- Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
- Ability pass a background check.
- Receives calls for police, fire, and emergency medical services via 911 and other telephone lines;
- Determines the nature of the complaint by asking appropriate questions;
- Inputs information into the computer aided dispatch system (CADS) to include location, incident type and description of the incident;
- Routes non-service calls or calls for other agencies to proper local, state and federal agencies;
- On calls for emergency medical services, properly uses the protocols for questioning the caller and providing post dispatch and pre-arrival instructions;
- Sends and receives messages through a computer terminal connected to the IOWA/NCIC systems;
- Performs other related duties as assigned.
As a Police Telecommunicator:
- Dispatches police units in a manner consistent with departmental policies and procedures including:
- Receives calls for service from the CADS or field personnel;
- Through the CADS, reviews the status of available units;
- Selects the unit(s) to respond to service calls and dispatches them by voice radio and/or mobile data computer;
- Enters changes in unit status into the CADS as changes occur;
- Performs other related duties as assigned.
As a Fire Telecommunicator:
- Dispatches fire/rescue units in a manner consistent with departmental policies and procedures including:
- Receives calls for service from the CADS or field personnel;
- Selects the appropriate station(s) and transmits information over the fire radio;
- Enters changes in unit status into the CADS as changes occur;
- Performs other related duties as assigned.
Skills
CPR