Leader – Operation

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

1. Plan the daily workload from the BP production plan, blender/supplier and import arrivals, released shipments/trips and the transport schedule; allocate checkers, MHE drivers, equipment and bays between inbound and outbound and re-balance during the day; brief the team at the start-of-shift toolbox talk.

2. Inbound – supervise unloading from production lines, trucks and containers; ensure shipment documents are verified against work order / PO and incoming product checks (quantity, batch, appearance, pack condition, label) are completed per BP inbound quality checks; ensure samples are sent to the BP laboratory and labels / re-labels (including GHS) are correct with the label control form completed.

3. Inbound – ensure receipts are confirmed in WMS (GRN) and put-away tasks completed so stock is visible in JDE within the agreed interface time; direct put-away to the correct area (cartons/pails in racking, drums and IBC upright in the drum yard, NC / quarantine / returns segregated); chase open receipts before end of shift.

4. Outbound – supervise picking of full pallets, loose cartons and pails, drums and IBC per WMS pick tasks and FIFO/FEFO allocation, respecting batch-mixing rules and minimum residual shelf-life; ensure the documented double-check (picker and checker initials) and the pre-dispatch appearance check are completed for every order.

5. Outbound – supervise loading of trucks and export containers: safe loading pattern, load restraint, container checklist and photographs per BP procedure; refuse unsafe or unsuitable vehicles; ensure pick / shipment confirmation is completed in WMS so documents can be issued before the vehicle departs; chase open shipments before end of shift.

6. Coordinate with BP production, BP QC, the BP transport team and 3P transporters on arrivals, bay allocation, loading sequence and delays; keep receiving, staging and dispatch areas organised.

7. Manage returned stock and cancelled orders on the floor: receive, inspect, segregate and hand over to inventory control with documentation.

8. Lead the daily cycle count on the floor with the Inventory Administrator and the six-monthly wall-to-wall stock take; perform recounts and support discrepancy investigation.

9. Run and record MHE pre-use checks; stop any forklift with a defect; ensure only trained, authorised drivers operate PME and that 360° and mast cameras are working.

10. Maintain 5S, housekeeping, safe storage conditions and pedestrian / MHE traffic segregation in all areas; conduct the weekly storage-condition / stock-integrity inspection (old stock, leaks, deterioration) and report findings.

11. Report and record every incident, near miss, damage or spill immediately; take first-response action per SDS and the site emergency plan.

12. Monitor team productivity and attendance, arrange overtime within approved limits during peaks (inbound or outbound above 500 KL/day) and apply multi-skill flexing of staff between functions; train and coach operators on SOPs; participate in Kaizen / continuous-improvement actions and WMS UAT; deputise for the Warehouse Supervisor – Operation during absence.

มาตรการวัดผลการดำเนินงานที่สำคัญ (KEY PERFORMANCE MEASURES)

(ประสิทธิภาพที่วัดผลได้ Performance that measurable)

• Zero lost-time injury, zero MHE–pedestrian incident, zero product spill incident on the floor; 100% toolbox talks held

• Receiving on time: ≥ 98% of inbound receipts put away and confirmed in WMS within the agreed lead time

• Dispatch on time: ≥ 98% of orders picked, checked and loaded by the agreed cut-off; zero vehicle departure delayed by the warehouse

• Put-away and picking accuracy ≥ 99.9%; zero wrong batch, expired or NC stock loaded

• Productivity against the standard: put-away ≤ 12 min per pallet (carton/pail) and ≤ 13 min per drum; loose picking ≤ 60 sec per unit

• 100% pre-use MHE checks completed and recorded daily; zero MHE operated by an unauthorised person

• Damage rate (cartons, pails, drums, IBC) ≤ agreed target; all damage reported the same day with photos; 100% export containers photographed

• 5S / housekeeping audit score ≥ 90%; weekly storage-condition inspection completed

• Overtime within plan; staff attendance and roster coverage ≥ 98%

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.