- Salary
- $18 – $20/hr
- Location
- Rochester, MN
- Department
- Sales
- Source
- Paylocity
Description
Description
Position summary
We’re looking for a friendly, detail-oriented representative to support customers and grow sales at Total Restaurant Supply. You’ll help restaurants and other food-service businesses find the products they need, process orders, answer questions, and resolve issues promptly.
Responsibilities
· Respond to customer inquiries by phone, email, and in person.
· Recommend products based on customers’ needs, budgets, and timelines.
· Prepare quotes, enter orders, and follow up on open opportunities.
· Check product availability, pricing, delivery schedules, and order status.
· Coordinate with purchasing, warehouse, and delivery teams to resolve order issues.
· Handle returns, damaged items, billing questions, and other service requests.
· Maintain accurate customer, quote, and order records in the company’s systems.
· Build strong customer relationships and identify opportunities for repeat business.
· Stay informed about products, promotions, and industry offerings.
Qualifications
· Customer service or sales experience; experience in restaurant supply, food service, or wholesale is a plus.
· Strong communication, listening, and problem-solving skills.
· Comfortable handling multiple requests while maintaining accuracy.
· Basic computer skills and confidence learning order-entry.
· Reliable, organized, and professional.
· Able to work collaboratively with customers and internal team.