- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Source
- Keka
Description
Location: On-site – Snitch HQ, Bangalore
Job Type: Full-time
Shift: Rotational Day Shift
Responsibilities:
- Handle customer calls and chats professionally.
- Deliver excellent service as per company policies.
- Ensure high levels of customer satisfaction.
- Manage 100–150 chats/calls per day.
Requirements:
- Education: Minimum 2nd PUC or Graduation
- Experience: Open to both freshers and experienced candidates
Skills:
- Excellent verbal and written communication
- Strong customer-handling and problem-solving skills
Languages:
- Mandatory: English & Hindi (Fluent)
- Additional regional languages are a plus
Perks:
- Monthly Rewards & Recognition (RNR) for top performers
- Positive and growth-oriented team environment
Interview Process:
- First Round: Team Lead
- Second Round: Assessment
- Final Round: Manager