Maintenance Engineer - Baltimore Inner Harbor Hotel

We’re People People. Are you?

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Engineer performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The Engineer takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.

What you’ll be doing

DUTIES AND RESPONSIBILITIES:

• Complete minor work orders such as replacing ceiling tiles, filters, light bulbs, patching vinyl, painting, repairs to pipe lines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned.
• Ensure that assigned equipment is prepared and operational for the following day’s work.
• Monitor efficiency of equipment and electrical systems such as air conditioning controls, guests entrance/access doors, television sets, lighting systems and makes minor repairs and/or replacements to ensure proper operation and maximum efficiency.
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Paint and finish furniture and fixtures in guest rooms, if needed.
• Maintain front entrance area, parking lot and/or garage, and street entrance in a clean and presentable manner.
• Maintain the safety and cleanliness of the exterior of the facility, grounds, pool and exercise/sport facilities (including property signs and lighting)
• Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste.
• Report all unsafe conditions or malfunctioning equipment to supervisor.
• Respond in a courteous and prompt manner to all guest questions and/or requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Assist with other duties as assigned.

Qualifications and Requirements:

Basic reading, writing and math skills and 1+ year(s) of general building maintenance and repair experience. Completion of high school diploma or related vocational training preferred.

This job requires ability to perform the following:

• Carrying, lifting, pulling or pushing items weighing up to 100-300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, kneeling, climbing and crawling other:

• Working knowledge of basic plumbing, electrical skills, preventive maintenance procedures, and reasonable understanding of building equipment and hand tools.
• Communication skills are utilized a significant amount of time when interacting with the other hotel staff and hotel guests.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day or to read equipment repair manuals.
• Mathematical skills, including basic math, are used frequently.
• May be required to work nights, weekends, and/or holidays.

Work Area: All areas of facility.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)

• Additional Perks & Employee Discounts