Inside Sales Representative

Description

KHS America is a musical instruments distributor managing more than 20 musical instrument brands. We are dedicated to the enrichment of lives through music performance and education by providing high quality musical instruments and services designed to support musicians, educators and our retail partners.

Essential functions and responsibilities:

• Grow territory sales by collaborating with Business Development Manager and National Sales Manager to develop and execute a strategic growth plan.
• Work with Business Development Manager to monitor Business Plan for each channel partner. If plan is not working, call upon KHSA resources to assist, and make decisions as necessary
• Measure sales goals
• Developing and executing a daily outbound call strategy to generate new sales
• Identifying order optimization opportunities
• Establish and nurture effective relationships with customers
• Work with Operations and Credit personnel to expedite and track orders
• Maintain an accurate customer database and notes
• Be accessible via phone or e-mail to resolve any customer issues
• Provide market data, dealer comments and feedback for appropriate markets
• Address new dealer inquiries and make decision regarding qualifications
• Maintain regular job attendance; days of work are Monday—Friday; 8-hr. work schedule

Nonessential functions:

• Will be required to perform other duties as directed, requested or assigned

Success factors/job competencies:

• Tenacious; ability to find the correct answer
• Strong customer orientation resulting in a rapport with the customer and confidence in KHSA’s products
• Selling to customer needs; closing skills; persuasive
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute percentages in relation to margins and discounts
• Excellent interpersonal and communication skills, both in-person and over the telephone, including the ability to effectively present information to customers and co-workers
• Familiar with all KHSA product lines and customer base
• Ability to work independently and with others; must be able to work with minimal supervision
• Computer proficiency
• Commitment to company values of integrity, ingenuity, respect, alignment and music

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of the job, the incumbent is required to frequently sit, talk and hear; reach with hands and arms; use hands to finger, feel or handle objects, tools or controls. Employee will occasionally stand and walk; occasional lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, color vision and ability to focus.
• Work environment: Temperature-controlled office environment. Noise levels vary based on the number of co-workers communicating orally. Occasional visits to the warehouse to check products and parts resulting in a warehouse environment which includes temperature extremes, dust and fumes.

Requirements

• High school diploma or a state-approved high school equivalency diploma
• Basic knowledge of the musical instruments offered by KHSA
• Two years successful work experience
• Excellent phone manner
• Experience using a computer in a work environment

Qualifications desired:

• Bachelor’s degree or some completed college courses
• Music retail experience
• Knowledge of computer sales software programs and Microsoft Office
• Bilingual (Spanish) is a plus