Digital Business Analyst

Key Responsibilities

• Embrace Product Thinking: Champion a product mindset to develop a deep understanding of user needs and the problems we are trying to solve. Go beyond requirements gathering to define and articulate the 'why' behind new features and initiatives.
• User-Centric Discovery: Partner with the client's business teams to elicit citizen, business, and agency needs through human-centric and visual methods.
• Modern Methodologies: Apply Product Management, Design Thinking, and Service Design methodologies to identify pain points, define product vision, and design future-state solutions.
• Strategic Technology Evaluation: Evaluate and recommend appropriate technologies that align with the client's digital direction (e.g., cloud adoption, legacy modernization, government technology stacks), with a focus on building scalable and sustainable products.
• Iterative Delivery: Collaborate within an Agile framework to define user stories, set acceptance criteria, and manage the product backlog to ensure a continuous flow of value.
• Product Lifecycle Management: Support the business and operational needs of existing systems, treating them as products with a lifecycle that includes iterative enhancements, issue resolution, and eventual decommissioning.
• Stakeholder Collaboration: Liaise with internal business stakeholders, other government agencies, and industry professionals to ensure product-market fit and alignment with the broader ecosystem.
• Vendor and Partner Management: Work closely with system vendors, interface partners, and helpdesk teams to identify, troubleshoot, and resolve system-related issues, ensuring they align with the product roadmap.
• Continuous Improvement: Proactively analyze product performance and user feedback to propose data-driven improvements and champion digital innovation.
• Government Compliance: Ensure all solutions align with relevant government policies, including digital governance, security, and compliance requirements.

Requirements

• A degree in Computer Science, Information Technology, Computer/Electronics Engineering, or a related field.
• Minimum 5 years of experience in a business analysis, product owner, or similar role within a product-centric environment.
• Proven track record in Agile, Scrum, or other modern product development methodologies.
• Demonstrated experience in applying product thinking and product ways of working to solve complex problems.
• Experience in supporting and managing existing enterprise systems, including liaising with vendors, helpdesks, and multi-agency stakeholders.
• Familiarity with government frameworks, security policies, and compliance standards.
• Working knowledge of AI tools and concepts is a strong advantage.
• Strong analytical, facilitation, and problem-solving skills, particularly in discovery and prototyping.
• Excellent stakeholder engagement and communication skills, with the ability to influence and pitch ideas effectively.
• Self-motivated, adaptable, and eager to continuously learn and improve.