Administration Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As Administration Manager, you'll be the operational backbone of our Centre Management team in Tweed Heads, ensuring seamless financial and administrative operations across accounts receivable, accounts payable, and office management functions. This role places debt collection and financial reporting at the forefront, requiring you to maintain meticulous accuracy while managing the AR/AP lifecycle from invoice generation through to payment reconciliation.

You'll work collaboratively with the Centre Manager and broader property team to deliver exceptional service standards to both our client and retail tenants. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers genuine scope to shape processes and drive operational excellence in a dynamic retail property environment. Your expertise will directly support budget management, compliance tracking, and stakeholder communications, making you an essential contributor to the success of the centre.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you liaise with internal teams, tenants, contractors, and external authorities to maintain the smooth running of all administrative functions.

An overview of the role:

• Manage the full accounts receivable cycle including invoicing, debt recovery activities, and all associated reporting, ensuring debt remains within KPI parameters through proactive collection strategies

• Oversee accounts payable processing and statement reconciliation, maintaining accurate cost code allocation against budgets and ensuring zero outstanding balances through diligent statement management

• Coordinate monthly reporting across multiple systems including Acumen, verifying data accuracy and liaising with functional managers to compile comprehensive updates for client review

• Maintain critical registers including PLI, bank guarantees, and contact databases, ensuring all records remain current and accessible at all times

• Supervise lease administration processes to ensure timely and accurate data entry for new leases and lease modifications across relevant systems

• Manage extended trade applications, percentage rent calculations, and related invoicing by collating and updating spreadsheets with precise data collection and follow-up

• Process tenant recharges, maintain detailed backup documentation, and actively manage collections to minimize outstanding debt

• Handle correspondence with retailers, record and respond to complaints via website and social media channels following JLL protocols, and draft responses for manager approval

• Coordinate community room bookings, maintain lost property registers, process banking transactions, minute weekly team meetings, and respond to ad hoc client and stakeholder requests with accuracy and professionalism

Sounds like you? This is what we are looking for:

• Minimum 5 years of property experience in a commercial, retail, or property management environment with demonstrated AR/AP processing and management expertise

• Proven organizational skills with exceptional attention to detail and accuracy in financial data management and reporting

• Excellent interpersonal, written, and oral communication skills with the ability to engage diplomatically with clients, tenants, contractors, and regulatory bodies

• Strong ownership mentality with the ability to prioritize competing tasks while maintaining flexibility and a positive attitude amid shifting priorities

• Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook) with solid technical troubleshooting capabilities

• Professional presentation and manner with exceptional customer service skills suited to representing JLL to diverse stakeholders

• Ability to work collaboratively within small teams and contribute harmoniously to collective goals

• Formal qualifications in Office Administration, Business Studies, or related field would be advantageous

• Experience working with property management systems such as Acumen or similar platforms is highly regarded

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ525921

Location:

On-site –Gold Coast, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.