- Location
- Exotic Cars of the Carolinas Greensboro, United States of America
- Type
- Full-time
- Department
- Administration
- Seniority
- Manager
- Education
- PhD
- Source
- Workday
Description
Summary: Responsible for overseeing department administration and administrative staff. The Administration Manager is responsible for operations, performance results, department management and supervision, and department customer satisfaction.
Supervisory Responsibilities: This job has direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
- Oversees the training and supervision of administrative staff and/or department employees.
- Works with upper management and Human Resources to make department hiring and discipline decisions.
- Sets schedules and assigns tasks to department employees.
- Attends required manager meetings.
- Maintains effective employee relations.
- Works closely with department managers to ensure customer satisfaction.
- Approves the ordering of supplies according to budget.
- Answers incoming calls in a courteous and professional manner.
- Takes accurate messages.
- Directs calls to the appropriate department or person.
- Greets customers in a courteous, prompt and professional manner.
- Directs customers to the appropriate department or person.
- Prepares complex correspondence, reports, and other documents as assigned
- Oversees file maintenance
- Keeps itineraries and schedules
- Operates office machines
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
o High School Diploma
o Associate Degree
√ Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
√ Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
o 3-5 years
√ 5+ years
Education/Experience:
Bachelor's degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience. Excellent interpersonal, communication, and organizational skills required.
Certificates and Licenses:
√ Valid Driver’s License
o Automobile Salesperson License
Computer Skills:
Advanced skills in Microsoft Office products. Ability to learn Dealership Management System and utilize web based applications utilized in department operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.
Environment Demands:
Duties are performed primarily at a desk in an office environment but will also be required to work throughout the dealership. Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.