Administration Manager

Innivec is a network of Canadian educational institutions dedicated to delivering exceptional higher education to Canadian learners, international students, and professionals through corporate training programs. We focus on building national capacity by preparing students for high-demand careers and partnering with industries in Canada and globally. Our goal is to provide students with quality education, career readiness skills, and the tools they need to thrive in the labour market, contributing to Canada's socio-economic growth and development.From IT, healthcare, hospitality, tourism, agriculture, and business administration to flight attendant and driver training programs, we offer diploma and certificate programs, as well as micro-credentials tailored to the evolving needs of every learner.Our industry partnerships ensure that our training aligns with real-world demands, and all of our colleges hold designations and accreditations recognized by the relevant regulatory bodies. Leadership:Develops and implements innovative procedures to enhance the efficiency and caliber of student support services.Collaborates with sister campuses in Toronto and Vancouver to standardize best practices while adhering to local regulations.Guides a team of direct reports through regular meetings aimed at nurturing their professional growth.Supports the Education Director in upholding service excellence.Ensures compliance with regulatory bodies such as Languages Canada, MCU and PTIBEscalates pertinent issues to relevant stakeholders as necessary.Administration:Manages administrative email accounts in conjunction with the Student Services Coordinator team.Provides frontline student/customer support and manages phone inquiries.Ensures delivery of exceptional customer service.Supervises reception duties and oversees payment processing.Coordinates with internal and external teams to oversee facility maintenance.Oversees campus opening and closing procedures.Manages various database tasks, including student class allocations.Oversees creation, maintenance, and updating of essential documents such as contracts, student reports, and transcripts.Facilitates orientation and graduation processes, including event coordination and diploma distribution.Ensures administrative compliance with management, including contracts, policies, and enrollment documentation.Monitors and documents student Study Permits and Work Permits.Collaborates with the registration team on pending student matters.Assists accounting and finance teams with invoicing, payments, and tax related procedures.Supports Education Director and Associate Vice President, Operations with assigned tasks and projects.Performs other administrative duties as required.Student Advising:Manages student enrollments and provides guidance on study plans and pathway programs.Adjusts invoices and student data as needed for program changes.Processes refunds in accordance with compliance requirements.Addresses non-academic queries and concerns from current students.Assists with program enrollment and extensions.Liaises with assigned agents/partners on student-related matters