Location

Remote, US

Scheduled Hours

40

Position Summary

Under general supervision and technical guidance, the person in this position is responsible for the delivery of multiple functions and activities to support one or more enterprise applications to units across the University. Functions include application use case analysis to ensure application configuration meets business needs, performing configuration and administration to assigned applications, consultation on application capabilities and best practices, impact analysis of upgrades/changes, incident management, vendor management, and quality assurance/testing support. The person will also support efforts to increase adoption of assigned applications as needed. The Application Analyst II will possess a range of systems analysis and technical skills, coupled with strong customer service. The Application Analyst II will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives.

Job Description

Planning & Analysis:

• Partner with University stakeholders to understand key use-cases and requirements.
• Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications. 
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. Typically related to vendor provided application/system enhancements or new implementations.

Operational Support Activities:

• Advise end users on application best practices and functionality.
• Respond to and resolve moderately complex incidents/requests submitted by customers utilizing critical thinking skills and functional application system knowledge.
• Develop a comprehensive understanding of assigned applications.
• Create and maintain documentation related to services, solutions, and applications.

Intake, Release Management & Product Enhancement:

• Plan, review, coordinate, and socialize impact of vendor managed application upgrades for moderately complex projects.

• Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained.

• Support contract renewal and licensing activities as needed.

• Validate, test, and implement solutions, new features and functionality.

• Develop moderately complex  test plans as needed to ensure solutions identified will meet business requirements.

Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Experience with  SQL or equivalent for data analysis and troubleshooting
• Experience with Point of Sales Systems Administration & Configuration
• Experience with Secure ID Card and Credentialing Systems Administration and Configuration

This position is primarily remote, but applicants should be within 50 miles of St. Louis and available to come on site on occasion.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Business Solutions Design, Commercial Acumen, Communication, Contract Agreements, Copywriting, Data Analysis, Data Capturing, Deadline Management, Decision Making, Digital Transformation, End User Services, Federal Grants Management, Group Presentations, Information Technology (IT), ITIL Framework, IT Problem Solving

Grade

G13

Salary Range

Base pay is commensurate with experience.

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.