- Location
- Guadalajara, Jal.,MX, MX
- Type
- Full-time
- Source
- Eightfold
Description
Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.
Key Job Accountabilities:
- Teamwork and Collaboration: Provide customer service excellence in supporting Plexus teammates through incident support, management and resolution.
- Implementation: Help manage and successfully deliver medium to complex complexity efforts.
- Business Value: Translated and/or document business requirements and objectives into software requirements specifications.
- Testing (APAC Only): Collaborate with developers and technical analysts and/or perform functional testing and application management.
- Support and Service Delivery: Apply advanced knowledge to identify and resolve core problems. Perform system monitoring trend analysis, problem management and proactively recommend product improvement.
- All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
Education/Experience Qualifications:
- Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
- Experience in computing systems or IT support is required.
Other Qualifications:
- N/A
Physical Requirements:
- N/A
Travel Requirements:
- N/A
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.