Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and promptly addressing any issues that arise to maintain system reliability and performance. The position demands coordination with various teams to uphold service standards and support operational excellence throughout the production environment.

Role Title: Site Reliability Engineer (SRE)

Role Summary:
The Site Reliability Engineer (SRE) is a hands-on engineer responsible for improving the reliability, availability, performance, and operational efficiency of the assigned technology tower. The role blends deep tower-specific technical expertise with strong automation capability (Python and Ansible) and modern SRE practices. The SRE identifies high-value automation opportunities, eliminates repetitive manual effort (toil), and drives use cases through feasibility, build, test, deployment, and hyper-care, while partnering with operations and engineering teams to meet service-level objectives.

Key Responsibilities:
Identify, groom, and prioritize automation and SRE use cases with stakeholders across the tower.
Build and manage automation pipelines and reusable Ansible Playbooks / Python modules to reduce toil and improve operational efficiency.
Define, measure, and improve reliability objectives (SLI/SLO/SLA) and error budgets for the tower.
Drive incident, problem, and change management participate in bridge / RCA calls and lead root-cause analysis.
Perform data analysis on incidents and manual effort, converting recurring patterns into automation opportunities.
Develop workflow diagrams, process documentation, runbooks, and obtain stakeholder approvals.
Collaborate with cross-functional teams to drive automation adoption and standardization.
Support implementation using Python, Ansible, and DevOps / CI-CD practices.
Track benefits realization (FTE savings, productivity gains) and report to leadership on a weekly / fortnightly basis.
Ensure adherence to operational standards, governance, security, and reliability objectives.

Required Skills:
Automation: Strong hands-on Python scripting and Ansible automation for provisioning, configuration, remediation, and orchestration.
SRE concepts: Reliability engineering, toil reduction, SLI/SLO/error budgets, observability, and capacity / performance management.
DevOps & CI/CD: Working knowledge of Git / GitHub / GitLab, CI-CD pipelines (Jenkins / GitLab CI), and version control practices.
ITSM: Change, Request, and Incident Management using ServiceNow delivering within SLA under tight timelines.
Analytical: Strong troubleshooting, data-analysis, and problem-solving skills.
Communication: Strong written and verbal communication able to create presentations and process / workflow documentation.

GenAI & Agentic AI:
Exposure GenAI-assisted operations and GenWizard / GenAI solution development.
Understanding Agentic AI concepts, prompt engineering, and AI-powered workflow automation.
1.5 Experience, Education & Professional Attributes
Experience: 8 – 10 years of relevant tower experience, including hands-on automation.
Education: Bachelor's degree in IT, Computer Science, or a related discipline.
Foundational certification: ITIL v3 / v4 Foundation certified (preferred).
High technical aptitude and commitment to continuous skill development.
Ability to operate independently, take initiative, and make decisions with minimal supervision.
Strong team player, adaptable to cross-skilling and flexible to on-call / 24x7 support.

Shift Details:
- UK shift (B shift)
- RTO as per project guidelines

Additional Information:
- The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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