Office Support - Curling Center

Office Support will serve as the point of contact for guests of the building and customers using our facilities. This position will help provide customer service at the window, over the phone, and through email. The office staff will help monitor activity in the curling arena, the Event Center, building, and assist with general cleaning and custodial needs.

1. Provide customer service to guests.
2. Ensure that those using our facility are properly checked in and have signed any necessary documents, including but not limited to waivers, rental agreements, etc.
3. Working in ActiveNet software to help assist with daily business. This could include selling memberships, enrolling in classes, modifying permits, entering league scores, and taking payments.
4. Ensuring that all reports- incident, accident, etc. are filled out and turned in.
5. Selling merchandise and products through our point of sale system.
6. General building maintenance/custodial attention. This includes ensuring bathrooms are clean and supplied, floors are vacuumed, garbage cans are monitored, and glass near office is clean. Areas include Welcome Hall, locker rooms, and Player’s Lounge.
7. Conducting a financial closeout at day’s end and securing cash.
8. Follow opening and closing procedures for unlocking and securing the building.
9. Assist with ice pebbling as needed.
10. Other duties as assigned.

Education and Experience

• Basic Knowledge of curling
• Customer Service Experience
• Preferred: Ability to speak towards Curling Center programs & Knowledge of curling to field questions regarding the game and answer general questions about curling

Other Required Knowledge, Skills, and Abilities

• Computer knowledge
• Oral and written communication skills
• Ability to troubleshoot and problem solve in a fast-paced environment

EQUPMENT USED

• Computer
• Cleaning equipment
• Ice Pebblers and general ice-making equipment (when working in the ice arena)

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS

Mental Effort

• Communicate with staff and public
• Organization skills
• Attention to procedures, safety, and needs of the guests
• Ability to work alone 

Physical Requirements

• Sit or stand at desk
• Operate vacuum or other cleaning equipment
• Lift and transport garbage and recycling bags to receiving area dumpsters
• Ability to lift up to 30 lbs
• Ability to walk backwards on ice with 40-50 lbs on back (preferred)

Working Conditions

• Office environment
• Some lifting, bending, carrying 
• Exposure to slip and falls when working in the ice arena (about 5% of the time)