- Location
- Italy - Off & Whse
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Customer Success Specialist – HPE (Hewlett Packard Enterprise)
About Ingram Micro
Ingram Micro is the global leader in IT distribution and technology solutions, reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem.
With our broad solutions portfolio, supply chain expertise, and our proprietary digital platform (Ingram Micro Xvantage™), we provide opportunities and impact at a scale that no other company can match.
Why Join Us?
Joining Ingram Micro means becoming part of a multinational organization that invests in people, values talent, and offers continuous learning, certifications, and international career pathways.
Our HPE (Hewlett Packard Enterprise) Business Unit is a key strategic pillar of Ingram Micro’s Advanced Solutions organization. We support partners in delivering innovative Hybrid Cloud, Data Center, Storage, Networking, AI, and Edge Computing solutions, helping customers accelerate their digital transformation journeys.
Your Role
As a Customer Success Specialist – HPE, you will play a key role in supporting the growth and success of our partner ecosystem by driving engagement, solution adoption, and business development initiatives across the HPE portfolio.
You will:
- Develop and strengthen relationships with reseller partners and key stakeholders.
- Support customer and partner adoption of HPE solutions, including Hybrid Cloud, HPE GreenLake, Compute, Storage, Networking, and Data Center technologies.
- Identify upselling and cross-selling opportunities within the existing partner base.
- Generate and qualify leads through marketing campaigns, digital tools, events, and the Ingram Micro Xvantage™ platform.
- Collaborate with Vendor Managers, Presales Specialists, Marketing, Finance, and Technical Consultants to execute growth strategies.
- Monitor pipeline activity, partner engagement, business performance, and customer satisfaction indicators.
- Act as a trusted advisor to partners, helping them maximize business opportunities within the HPE ecosystem.
- Provide market feedback, competitive intelligence, and customer insights to support strategic initiatives.
What We're Looking For
- Previous experience in Customer Success, Inside Sales, Account Management, Business Development, or Channel Sales is considered a strong plus.
- Experience in the IT industry, particularly in infrastructure, cloud, networking, storage, or enterprise solutions, is highly appreciated.
- Strong customer orientation and relationship management skills.
- Excellent communication, negotiation, and organizational skills.
- Fluency in English.
- Ability to work effectively in a fast-paced, international environment.
What We Offer
- A strategic role within one of Ingram Micro's most important vendor business units.
- Exposure to leading HPE technologies and innovation initiatives.
- Access to industry-recognized training programs and vendor certifications.
- Continuous professional development and international career opportunities.
- A collaborative and inclusive workplace culture.
- The opportunity to contribute directly to the growth of HPE's business within the Italian market.
Compensation & Pay Transparency
Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.
Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.
The final compensation package will be determined based on objective criteria, including:
- Relevant professional experience and skills;
- Certifications and technical expertise;
- Scope and responsibilities of the role;
- Internal equity and market benchmarks.
Additional compensation components and benefits may include:
- Meal vouchers;
- Welfare and insurance programs linked to the applicable National Collective Labour Agreement;
- Participation in company incentive plans, where applicable.
Compensation and grading will be aligned with the applicable National Collective Labour Agreement (CCNL Commercio) and are subject to periodic review based on performance and business needs.
Equal Opportunity Statement
Ingram Micro is an equal opportunity employer and ensures fair treatment throughout the recruitment process and employment lifecycle.
Employment decisions are made without regard to gender, gender identity or expression, age, disability, sexual orientation, ethnicity, religion, nationality, family status, or any other protected characteristic, in accordance with applicable laws.
We are committed to fostering an inclusive workplace where diversity is valued and where all employees have equal access to professional development, career opportunities, and fair compensation.
In line with our commitment to pay equity and transparency, compensation practices are regularly reviewed to support equal pay for equal work and work of equal value.
Ready to Grow with Us?
If you are passionate about technology, customer success, and helping partners deliver innovative enterprise solutions, and if you want to build your career with a global technology leader, apply now and join Ingram Micro's HPE team to shape the future of Hybrid Cloud and Digital Transformation.
