Senior Oracle SCM Functional Analyst (Order Management & Service Contracts)

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

We are looking for an experienced Senior Oracle SCM Functional Analyst to join our ERP team and support critical Supply Chain processes within Oracle E-Business Suite.

In this role, you will act as the key functional expert supporting business operations, continuous improvement initiatives and ERP transformation projects. You will work closely with business stakeholders, product owners, technical teams and external service providers to ensure stable operations, efficient issues resolution and effective adoption of Oracle capabilities.

If you are passionate about solving complex business challenges, optimizing processes, and working in a global environment, we would love to hear from you.

Your responsibilities

• Act as the functional expert for Oracle EBS Order Management (OM) and Service Contracts modules;
• Provide functional guidance and support to business users and project teams ensuring effective use of Oracle solutions and best practices;
• Analyze business requirements and translate them into practical functional solutions;
• Investigate and resolve complex application issues, identifying root causes and corrective actions in collaboration with technical teams and external service providers;
• Identify opportunities to optimize business processes and enhance user experience;
• Participate in system enhancements and improvement initiatives from requirements gathering through implementation;
• Support testing activities, including SIT, UAT, and regression testing;
• Create and maintain functional documentation, process guides, and knowledge articles;
• Support training and onboarding activities for business users and team members;
• Contribute to ERP modernization and Oracle Fusion transformation initiatives.

Our requirements

• 5+ years of experience supporting Oracle E-Business Suite applications;
• Strong functional expertise in Oracle Order Management (OM);
• Hands-on experience with Oracle Service Contracts (OKS);
• Experience in application support, ERP implementation, or functional consulting;
• Strong understanding of business-critical processes within complex enterprise environments;
• Experience collaborating with cross-functional teams and external vendors;
• Experience with Oracle Inventory (INV), Advanced Pricing (QP), Shipping Execution (WSH), or Installed Base (CSI);
• Knowledge of REST/SOAP APIs and ERP integrations;
• Exposure to Oracle Fusion Cloud applications;
• Excellent analytical and problem-solving skills;
• Ability to translate business needs into effective system solutions;
• Strong communication skills in English;
• Nice to have: experience in manufacturing, industrial, or distribution environments; understanding of end-to-end Supply Chain processes.

What we offer

• The opportunity to work on business-critical Oracle applications supporting a global organization;
• Participation in strategic ERP transformation projects and Oracle Fusion adoption initiatives;
• Real influence on business processes and technology decisions;
• Continuous learning and professional development opportunities;
• Exposure to global stakeholders and cross-functional teams;
• A culture built on collaboration, diversity, and mutual respect;
• Challenging projects that support both professional and personal growth;
• Stable employment in a global technology leader with a strong innovation heritage;
• Hybrid working model with a modern office in Tczew, near Gdańsk;
• Commute allowance and free employee parking;
• Employee referral program;
• Private medical care co-funded by the company;
• Sports benefits, life insurance, social fund benefits, canteen access, and company-sponsored social and charity events.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!