Sales Support Specialist

FactSet’s product suite of smart analytics and unique data empower the world’s leading financial service professionals to make more informed decisions every day. At our heart is an inclusive community unified by the spirit of going above and beyond. Our philosophy is to embrace diversity, and that our best ideas can come from anyone, anywhere, at any time. We continuously look ahead to advance the future and technology of our industry, by rolling up our sleeves to solve tough problems together, and by learning from our successes, as well as our failures.

Your Team's Impact

The Global Sales Support team is looking for a Sales Support Specialist to support our sales representatives in the field. This person will manage a variety of tasks through processes and systems to help improve the productivity of our client-facing sales team. This important position contributes to the quality of customer service and the achievement of sales targets.

What You'll Do

• Work directly with clients and sales teams to execute access requests

• Work with the Billing Department to investigate inquiries related to client subscriptions, product access, and invoices

• Manage large invoice restructures due to contract negotiations and/or client mergers and acquisitions

• Help with execution and documentation of client contracts

• Support the Revenue Operations team with strategic projects that benefit the sales organization

• Help promote new features and best practices within FactSet’s IS tools

What We're Looking For

• Minimum of 2 years experience in a customer service/client-facing role

• Any graduation or post graduation degree

• Results oriented with the ability to complete assignments in a timely manner

• Ability to handle multiple priorities

• High degree of attention to detail

• Strong organization skills

• Enthusiasm, desire, and a strong sense of initiative

• Strong communication and interpersonal skills

• Prior experience with billing/invoicing is a plus

• Ability to adapt to changing policies and processes and execute tasks accordingly.

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

• Career progression planning with dedicated time each month for learning and development. 

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 

Learn more about our benefits here.