Operations - Deposit Investigation Group (BDA)

What is the opportunity?

As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts   and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions.

What will you do?

• Deliver excellent service to our clients and service partners, making it Simpler, Faster, Better.
• Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
• Keep up to date on all communications including changes to RBC policy and procedures.
• Maintain processes as outlined in policies and procedures.
• Accountable for quality and accuracy of day-to-day job responsibilities, ensuring a balanced focus on client experience, efficiency, effectiveness and operational risk and compliance.

What do you need to succeed?

Must-have

• Solid knowledge and experience in diverse RBC products, processes and services, for completing client inquiries
• Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
• Highly motivated and with a strong growth mindset
• Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary
• Strong computer skills with the ability to navigate between multiple systems
• Must be proactive, innovative and have a developed sense of urgency
• Must be agile, flexible and have a desire for continuous growth

Nice-to-have

• Experience with CART, Application Launch Pad, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
• Knowledge of Loan, Mortgage and Homeline products
• Business banking or branch experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact 
• Work in a dynamic, collaborative, progressive, and high-performing team 
• Opportunities to do challenging work

Job Skills

Additional Job Details

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-07-302026-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.