Business Process Specialist

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Business Process Specialist is responsible for documenting, maintaining, and improving organizational processes to ensure consistency, efficiency, and compliance across the business. This role partners with stakeholders to create and maintain standard operating procedures (SOPs), process maps, workflows, templates, and related documentation. The position also serves as the coordinator and process owner for selected operational workflows, including the contractor engagement lifecycle, ensuring processes are executed consistently and effectively across departments. 

Responsibilities

Process Documentation 

• Develop and maintain process documentation, SOPs, workflow diagrams, job aids, and templates. 
• Establish documentation standards and version control practices. 
• Maintain a centralized repository of process documentation. 
• Ensure documentation remains current and reflects operational changes. 

Contractor Process Administration 

• Coordinate the contractor engagement process from request through offboarding. 
• Maintain process documentation, forms, and approval workflows related to contractor engagements. 
• Partner with HR, Finance, Legal, Procurement, and hiring managers to ensure process adherence. 
• Track contractor requests, renewals, extensions, and offboarding activities. 
• Identify opportunities to simplify and improve the contractor experience while maintaining compliance. 

Process Improvement 

• Gather feedback from stakeholders on process effectiveness. 
• Identify inefficiencies and recommend improvements. 
• Participate in projects involving workflow redesign, automation, and operational enhancements. 
• Support implementation of new processes and procedural updates. 

Knowledge Management 

• Organize and maintain business process documentation and related resources. 
• Support onboarding by ensuring process information is accessible and easy to understand. 
• Promote consistent adoption of documented procedures throughout the organization. 

 

Miscellaneous 

• Perform miscellaneous duties, as assigned.

Behavioral Competencies

• Demonstrates exceptional attention to detail and accuracy in documenting processes and procedures. 
• Effectively partners with stakeholders across departments to gather information and ensure process alignment. 
• Organizes and manages multiple priorities while meeting deadlines. 
• Communicates clearly and professionally with technical and non-technical audiences. 
• Demonstrates initiative in identifying process gaps and recommending practical improvements. 
• Maintains confidentiality and handles sensitive information appropriately. 

Qualifications

• Proficiency in creating and maintaining standard operating procedures (SOPs), workflows, process maps, and job aids. 
• Proficiency using Microsoft Office Suite, particularly Word, Excel, and PowerPoint. 
• Proficiency with SharePoint or other document management systems. 
• Ability to create workflow diagrams using Visio, Lucidchart, or similar tools. 
• Knowledge of document control, version management, and record-retention practices. 
• Strong business writing and documentation skills. 

Education and Work Experience

• Bachelor's degree in Business Administration, Operations Management, Communications, Information Management, or a related field preferred. Will consider candidates with a high school diploma and at least 7 years of experience in a related field.  
• Minimum of 3 years of experience developing process documentation, standard operating procedures (SOPs), workflows, job aids, or related operational documentation. 
• Experience working with document management systems, knowledge repositories, or process governance frameworks preferred. 
• Experience collaborating across multiple business functions to gather requirements and maintain documentation, preferred.
• Experience working with AI tools or a demonstrated willingness to learn.  

Physical and Mental Demands

• Up to 5% travel may be required.
• Work normal business hours and extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment in a remote environment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.   

Total Rewards

The pay range for this position is $73,875 - $84,686 /Yr.

 

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

 

Information regarding our comprehensive benefits package is available here.

 

This position will be posted for a minimum of 5 calendar days. This is a current vacancy, and the employer intends to fill this position within approximately 30 days.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.