- Location
- Mandarin Oriental, Kuala Lumpur, Malaysia
- Type
- Full-time
- Department
- Retail
- Source
- Workday
Description
Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
• Attend to guest requests and complaints, efficiently and courteously
• Ensure that the standards of Food and Beverage service are maintained
• Monitor and supervise small VIP functions not handled by the Banquet Department
• Ensure that the orders are delivered at the proper temperature
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
• Ensure the all tables are set up correctly and in a timely manner
• Provide feedback on customer complaints
• Ensure that all orders are carried out correctly
• Give special attention to all VIP guests
• Develop a good relationship with clients
• To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
• To always practice LQE and MO Pillars daily in the operations
• Attend all training sessions and courses, briefings and meetings as required
• Look continuously for ways to improve the quality service and surpass the standards
• Make a significant and continuous effort to increase your professional knowledge in order to achieve the goals and objectives of the hotel and department
• Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
• Show a positive, energetic and caring attitude at all times towards guests and fellow employees
