Key Accounts Manager

Key Accounts Manager 

Looking for a Key Accounts Manager to manage and grow existing key customer accounts by maintaining strong relationships, ensuring consistent purchasing activity, and identifying opportunities for upselling and cross-selling. The role supports marketing activities and acts as a liaison between the Company and the customers, strengthening the Company’s position in offering functional ingredients solutions.

Responsibilities

• Maintain existing customer base, monitor sales margin and opportunities in customer’s portfolio.
• Build and maintain strong relationships with customers, understanding their needs and monitor market trends in the food and non-food industries.
• Visiting customers to address any concerns or opportunities.
• Monitor customer order patterns and provide feedback to customers on their performance.
• Collaborate with the Marketing Manager on new product developments.
• Do budgeting by monitor monthly performance against set sales targets.
• Stay informed about the Customer’s products, services, and relevant industry developments.
• Maintain overall Company profitability through effective account management, including debtors.
• Ensure retention of key accounts through proactive and consistent client engagement.
• Conduct market research and data analysis to identify customer’s current product growth opportunities.
• Ensure that annual and ad-hoc price adjustments are fully implemented across your portfolio.
• Ensure timely execution and delivery of approved marketing plans to achieve the Company’s objective.
• Provide the Business Development Manager with weekly/monthly reports on your portfolio.

Required Qualifications Experience and Skills

• Grade 12/Matric.
• Diploma/degree in Marketing, Business Management, or a related field.
• BSc/HND in Food/Culinary Science, or a related field (advantage).
• At least 6 - 8 years of technical sales experience in the food industry.
• Highly organised, self-motivated, and able to meet deadlines in a fast-paced environment.
• Strong leadership and organisational skills, with the ability to prioritise tasks and multitask effectively.
• Excellent communication and interpersonal skills, capable of building and maintaining professional relationships with clients and internal teams.
• Excellent in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Detail-oriented, with strong accuracy in managing documentation, tracking sales, and monitoring customer feedback.
• Ability to work independently with minimal supervision and as part of a team, showing initiative and reliability.
• Excellent negotiation skills, with the ability to demonstrate value to the customer.