Key Accounts Manager

Job Purpose

We are looking for a Key Accounts Manager to own the end-to-end relationship and execution pipeline for leads generated through a key banking partner. This role would require one to act as the central point of accountability between the bank's relationship managers, internal deal teams, and the client.​

Duties & Responsibilities:

• Track and manage every lead generated from the partner bank from intake to close ​
• Push and coordinate internal deal managers to ensure timely execution on each lead ​
• Act as primary relationship manager to clients sourced through the partnership — maintain regular contact and follow-up ​
• Build and maintain strong working relationships with relationship managers on the bankside; serve as the go-to liaison ​
• Maintain reporting dashboards tracking lead status, conversion, and turnaround times ​
• Proactively identify bottlenecks or breakdowns in process (internal or bank-side) and flag/resolve them ​
• Develop deep working knowledge of the partnership structure, deal flow, and bank processes — able to speak to any deal in detail at any time ​

Experience:

• Must have previously held a Key Account Manager (or equivalent relationship/partnership management) role at a bank or financial institution — not just account management in another industry ​
• 5+ years' relevant experience ​
• Demonstrated experience managing lead flow and execution between a bank/financial institution and an external partner or client base ​