- Location
- Dubai
- Type
- Full-time
- Department
- Customer Service
- Experience
- 3+ years
- Closing date
- Today
- Source
- CareersPage
Description
We are hiring an experienced Customer Success Executive for our client in Dubai to manage customer onboarding, drive product adoption, and ensure excellent customer satisfaction.
Key Responsibilities:
- Manage the end-to-end customer onboarding journey.
- Follow up on customer compliance and registration requirements.
- Coordinate activation milestones and ensure smooth implementation.
- Monitor customer engagement, product adoption, and satisfaction.
- Proactively address customer concerns and coordinate resolutions.
- Conduct customer awareness and product training sessions.
- Support customer renewals and identify upselling opportunities.
Key Requirements:
- 3–5 years of experience in Customer Success, Account Management, or Client Relationship Management.
- Experience in SaaS, Cloud, Tax Technology, ERP, or IT Services preferred.
- Strong customer relationship management and communication skills.
- Excellent presentation and customer training abilities.
- Working knowledge of CRM systems.
- Strong analytical, problem-solving, and stakeholder coordination skills.
Candidates with experience in customer onboarding, SaaS product adoption, and client relationship management are encouraged to apply.
Skills
ComplianceUpsellingERP