- Location
- Roswell, NM, US
- Department
- Administration
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Taylor Orthodontics is looking for a Treatment Coordinator to join our team! We place great emphasis on teamwork while also valuing individuals who take ownership of their role. The ideal candidate is detail-oriented, patient-centered, proactive, forward-thinking, and driven to keep the schedule running at peak efficiency.
If you thrive in a fast-paced environment, take pride in delivering an exceptional patient experience, and enjoy helping patients feel confident and excited about starting orthodontic treatment, we want to hear from you!
Schedule
- Full-time
Benefits
- Competitive pay based on experience
- Medical, dental, vision, and life insurance
- Generous PTO and paid holidays
- 401(k) options
Orthodontic Treatment Coordinator Duties
- Serve as a welcoming point of contact for new patients and families throughout the consultation and treatment process
- Guide patients through the orthodontic consultation process and help create a positive, comfortable experience from the first visit
- Present recommended treatment plans, timelines, fees, and payment options in a clear and patient-friendly manner
- Educate patients and families on orthodontic treatment options and answer questions regarding the treatment process
- Partner with the orthodontist and clinical team to ensure patients fully understand their recommended treatment
- Help patients move forward with treatment by addressing questions or concerns and supporting treatment acceptance
- Discuss insurance benefits, financial arrangements, financing options, and payment plans with patients and families
- Coordinate contracts, consent forms, and other documentation needed to begin treatment
- Schedule treatment starts and follow-up appointments while helping maintain an efficient provider schedule
- Follow up with patients who have not yet scheduled or committed to treatment
- Maintain accurate and detailed patient records, treatment information, and communication notes
- Build strong relationships with patients and families while providing exceptional customer service throughout their orthodontic journey
- Collaborate with the front office and clinical teams to ensure smooth handoffs and a seamless patient experience
- Support practice goals by maintaining strong follow-up, organization, and attention to the new-patient pipeline
Qualifications
- Prior dental treatment coordinating experience is highly preferred
- Bilingual in Spanish is a plus
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Skills
Customer Service