Head of Digital Asset Platform, Shareholder & Fund Servicing

Fidelity will not provide immigration sponsorship for this position.

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role
We are seeking a visionary executive leader to architect, build, and scale the shareholder services and fund administration operating platforms that will power the future of digital asset investments and on-chain finance. The products supported by this platform and operating team will span tokenized funds and financial assets, digital asset portfolios, on-chain investments and financial activities, and blockchain-native financial products.

The successful candidate will combine deep operational expertise in traditional investment fund and portfolio administration and transfer agency with hands-on experience in systems integration. This candidate will also have a proven ability to lead organizations through complex, multi-stakeholder change.

Key Responsibilities
Strategic Platform Development

• Define and execute the multi-year strategic roadmap for the digital asset operating platform — including the fund administration and transfer agent capabilities, and defining integration points for portfolio accounting functions.

• Evaluate third-party blockchain-based components and systems against proprietary builds to determine the best fit consistent with requirements for time-to-market, control and strategic importance.

• Design core ledger, data, and oracle frameworks that reconcile off-chain shareholder records with on-chain blockchain records.

• Establish the operational requirements for digital asset accounting, NAV calculation, investor servicing, and settlement.

Organizational Design & Leadership

• Build and lead multidisciplinary teams across operations, product, technology, data management, risk, and compliance to deliver the platform vision.

• Design and implement organizational and governance structures and operating charters appropriate for digital asset and on-chain financial environments.

• Recruit and mentor talent across finance, blockchain, and operations disciplines, fostering a culture of innovation, control, and accountability.

• Implement decision-making frameworks and escalation paths that enable agility while maintaining strong institutional governance.

Technology Infrastructure Implementation & Integration

• Lead the development and/or implementation of investor-record keeping systems, integrating them with dependent enterprise systems.

• Oversee integration of accounting and back-office administration infrastructure supporting digital asset trading, custody, staking, and yield activities.

• Responsible for policies for smart-contract deployment, private-key management, cyber resilience, and operational continuity.

Governance and Controls

• Ensure audit readiness and regulatory compliance aligned with applicable regulatory agencies and authorities, including SEC, CFTC and equivalent global standards.

• Establish data-governance, reporting, and control frameworks to ensure transparency, accuracy, and traceability across funds and portfolios.

Cross-Functional Leadership & Stakeholder Management

• Operate effectively within a large, matrixed organization, aligning functions across technology, operations, investment management, finance, risk, and compliance.

• Navigate consensus-oriented cultures, build credibility, and drive alignment among multiple senior stakeholders and governance bodies.

• Communicate with clarity across executive committees, board forums, and regulatory stakeholders to secure buy-in for digital-asset platform and product initiatives.

• Serve as the internal bridge between traditional and blockchain-native teams, ensuring integrated business design and operational discipline.

Industry & Ecosystem Engagement

• Represent the firm in industry and regulatory working groups, shaping standards for tokenized fund and digital asset operations.

• Establish strategic partnerships with digital TAs, oracle providers, and blockchain infrastructure firms.

• Provide thought leadership on the future of on-chain fund services, digital-asset governance, and tokenized capital markets.

Qualifications
Professional Experience

• 15+ years of progressive leadership experience in asset management, fund administration, or shareholder operations roles, including at least 3 years in digital asset, cryptocurrency, or blockchain-based finance.
• Proven record of designing and implementing large-scale operating platforms supporting both traditional and digital assets.
• Direct experience building and scaling teams and organizations, including defining structure, roles, processes, and performance governance.
• Demonstrated success working across large, matrixed organizations with multiple senior stakeholders in a consensus-driven culture, achieving alignment and results.
• Deep expertise in investor servicing and transfer agency.
• Proven track record building infrastructure for cryptocurrency investment operations, including wallet management, custody, settlement, and on-chain reconciliation.

Technical & Strategic Competencies

• Understanding of blockchain architecture, smart-contract design, tokenization standards, and interoperability protocols.
• Familiarity with DeFi primitives (staking, liquidity pools, lending protocols) and their integration into institutional frameworks.
• Expertise in designing reconciliation and control frameworks.
• Proven ability to translate strategic vision into executable programs through structured governance, roadmap execution, and stakeholder management.
• Experience with complex systems integration projects.

Leadership Attributes

• Visionary yet pragmatic leader who combines strategic insight with operational execution.
• Exceptional communicator capable of aligning diverse senior stakeholders around a common mission.
• Deep curiosity about how blockchain transforms investment operations and a disciplined approach to risk and compliance.
• Strong sense of ownership and commitment to building institutional infrastructure for the next generation of finance.

The Group

Fidelity Digital Asset Management (FDAM) is Fidelity’s investment organization with a dual focus on building investment products across the blockchain ecosystem and developing products that bridge traditional markets with blockchain‑based markets. FDAM applies Fidelity’s research‑driven investment discipline to design and deliver institutional‑grade solutions that expand access to capital and investment opportunities across established and emerging financial markets. FDAM is a well‑resourced team with support from Asset Management and the broader enterprise, driving the development of critical digital asset infrastructure for the firm. We foster an entrepreneurial culture that leverages modern technologies to build new products and capabilities for investors.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Investment Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.