Assistant Clinic Manager

Description

We are seeking a dedicated and organized Assistant Clinic Manager to join our healthcare team. This role offers an excellent opportunity to support the daily operations of our clinic, ensuring a high standard of patient care and efficient administrative processes. If you are passionate about healthcare management and eager to contribute to a positive patient experience, we encourage you to apply.

POSITION SUMMARY

Under the general guidance/supervision of the Regional Clinic Manager (RCM), the Assistant Clinic Manager (ACM) provides day-to-day operational leadership at an assigned CFHC health center. The Assistant Clinic Manager serves as the first point of contact for site staff, coordinates daily workflow and coverage, and escalates issues to the Regional Clinic Manager. This is a working lead position; the Assistant Clinic Manager continues to perform the duties of their base role in addition to the lead responsibilities described below.

Leverages industry knowledge and best practices to promote the mission and vision of the organization as well as supporting a culture of development.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential duties are organized by area of responsibility. This list is representative and not exhaustive; other duties may be assigned to meet the needs of the organization.

Daily Site Operations & Patient Flow

• Opens and closes the health center as assigned, ensuring exam rooms, equipment and front desk areas are ready for patient care.
• Monitors patient flow throughout the day, including check-in, rooming, provider readiness and check-out, and acts to resolve delays.
• Monitors supply and vaccine inventory, submits orders according to approved procedures, and reports shortages immediately.
• Reinforces established workflows for documenting telephone calls and patient messages, and ensures urgent calls and messages are escalated according to CFHC expectations

Staff Coordination & Planning

• Leads the daily team huddle, communicating schedule changes, staffing coverage and daily priorities.
• Serves as the first point of contact for day-to-day staff questions and operational issues, and escalates matters requiring a management decision to the Regional Clinic Manager.
• Receives and tracks call-offs, arranges same-day coverage within approved guidelines, and promptly notifies the Regional Clinic Manager.
• Supports onboarding and training of new Patient Service Representatives, Medical Assistants and ancillary staff, and serves as a resource for workflow and system questions.

Quality, Safety & Compliance Support

• Identifies and reports patient safety concerns, near misses and workflow gaps through SafetyZone.
• Participates in Quality Improvement activities and site-level performance reviews, including visit volume, appointment availability, fill rates and no-show rates.
• Assists the Regional Clinic Manager with timekeeping review, scheduling, audits, site rounding and survey readiness.

Mission, Teamwork & Patient-Centered Care

• Reinforces CFHC’s mission through communication and personal example.
• Maintains open communication with providers, front desk and clinical staff, using a team-based approach to coordinate patient care.
• Supports health center operations in line with Patient-Centered Medical Home (PCMH) principles.
• Performs the duties of their base position as scheduled.
• Performs other duties as assigned.

Equal Opportunity & Reasonable Accommodation

Chicago Family Health Center is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification. CFHC provides reasonable accommodations to qualified individuals with disabilities and for religious observance in accordance with the ADA, the Illinois Human Rights Act, and applicable law.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO Plans| BCBS Dental |Vision| Tuition Reimbursement up to $1,500 per year|12 Paid Holidays and 10 Days of Paid Time Off | 8 sick days

Join our dynamic team committed to delivering exceptional patient care and fostering a supportive work environment. We offer opportunities for growth, ongoing training, and a collaborative culture dedicated to making a positive impact in our community.

Requirements

Education & Experience

• A high school diploma or equivalent is required. An associate’s degree is preferred.
• Minimum of two (2) years of experience in a clinical or ambulatory healthcare setting, preferably in an FQHC or community health center.
• Experience as a team lead, preceptor or trainer preferred.
• Demonstrated reliability, sound judgment and the ability to maintain confidentiality of patient and employee information.
• Strong communication and interpersonal skills, with the ability to give and receive direction constructively.
• Ability to stay calm, prioritize and solve problems in a fast-paced clinic environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic health record systems; Epic experience strongly preferred.
• Ability to work a flexible schedule, including evenings and Saturdays, as operational needs require.
• Ability to travel to other CFHC locations as needed.

Certifications

• Registered or Certified Medical Assistant 

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.