Head of Digital eCommerce Platform

Inside the Role

Lead a world-class strategic digital ecommerce platform offering aftermarket parts and expanding to an enterprise-wide solution that offers connectivity renewals and extended service coverage giving our customers a full suite of services in a one-stop environment.

Responsible for managing a team that establishes a digital vision and strategy and implementation of the plan through close collaboration with all facets of aftermarket, IT and dealer network to ensure product portfolio is optimally marketed and new business opportunities are fully realized. Build business from the ground up with emphasis on agility and enterprise scalability.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience

 

Benefits include annual variable pay bonus program; company paid company vehicle with insurance and fuel card; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; non-qualified deferred compensation plan with company contribution of 7% of variable pay;  starting at 4 weeks paid vacation; 13+ holidays per calendar year; Paid parental leave; employee assistance program; comprehensive health care plans and wellness programs; onsite fitness (at some locations); tuition assistance program; volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

• Development and execution of strategic plan for digital business units to include parts, service, and other connectivity related data services
• Develop and continually update customer experience user stories that lead to best in industry digital user experience
• Ensure optimal representation of all digital portfolio content and cataloging to exceed customer retail expectations
• Lead across aftermarket organization including supply chain, pricing, product marketing, purchasing, and IT to gain and maintain alignment on digital vision and strategy and execution thereof
• Facilitate negotiations with dealer network on business model and go to market plans to come up with best digital experience outcome
• Work with network to transform business into a customer centric omni-channel experience including digital sales and marketing presence
• Integrate network service offering such as scheduled maintenance and break fix repairs into digital platform
• Hire, train and lead high performing team through proven talent management and exceptional leadership skills
• Develop dealer digital business criteria and oversee implementation efforts across network to ensure digital customer experience is exceptional
• Achieve or exceed revenue and profitability targets established for digital business team
• Represent all product strategy interests to ensure customer segmentation and life cycle management entire aftermarket parts business growth targets are met or exceeded
• Keep abreast of all current digital trends while continually scanning for new technologies to maintain digital experience superiority
• Execute on digital platform iterative development and rollout plan to ensure timelines are met with a quality digital solution that comes in at or below forecasted costs
• Establish governance and oversight for project and new business framework with frequent readouts to senior leadership
• Daimler Vision and Values: Demonstrates and communicates clear understanding of Daimler philosophy and company policies to staff members in order to reach company objectives.
• Lead by example following the DTNA Way principles and strict adherence to Daimler Truck integrity code

Knowledge You Should Bring

• Bachelor’s degree with 10 years of related experience required
• At least 4 years of management/supervisory experience
• Experience leading strategic digital sales and marketing for aftermarket commercial transportation related parts and services as well as other data driven services
• Project management experience
• Previous experience in a large truck/ auto manufacturing company in the aftermarket parts area
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Exceptional Candidates Might Have

• Master's degree in business, marketing or related field

 

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US, Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By

listening to the needs of today, we’re building solutions with cutting-edge advancements in

sustainability and future driving technologies - across electric, hydrogen, and autonomous innovation.

Backed by decades of proven success, these efforts continue DTNA’s legacy as an industry leader. Our

evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Detroit, Thomas

Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we operate as one team -

driving toward a cleaner, safer, and more efficient future for all.​

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How we move forward together is defined by the DTNA Way - our shared approach to showing up for our

customers, our colleagues, and the world we help move. We start with our customers, grounding every

product, service, and decision in their success, knowing that when they move forward, so do we. At the

same time, we act with urgency and intention, balancing speed with thoughtful decision-making to

deliver results with integrity, accountability, and clarity. Across our entire organization, we collaborate

as one team - bringing diverse perspectives, strengths, and expertise together with trust and respect -

because we know we achieve more together than any one of us could alone.​

​

Guided by these principles, we’re not just responding to change - we’re leading it. Together, we are

building the future of transportation for all who keep the world moving. ​

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.