- Location
- Nis, Nišavski okrug, Serbia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- People & Culture
- Seniority
- Mid
- Source
- Recruitee
Description
In this role, you will partner closely with HR Tech, Analytics, People Operations, Rewards and regional HR teams to build a scalable, intuitive HR operating model that grows alongside our business. Working alongside the Rewards Manager and broader People team, you will collect, structure, and analyze workforce data to empower data-driven decisions while directly improving the way our HR processes operate globally. Your mission is to simplify complex workflows, eliminate manual bottlenecks, and drive consistency across regions, ensuring our systems and day-to-day practices remain practical for local teams while elevating the overall experience for both employees and HR colleagues.
Key responsibilities
Reporting expert. Build and analyze reports from HRIS and optimize them to assist HRBP, Rewards Manager and HR managers.
Streamline and optimize our global HR processes. Lead the effort in making our processes simpler, more consistent, and better connected to the business needs we’re here to support.
Partner on analytics, automation, and digitization. Work closely with HR Tech & Analytics to turn workforce data into actionable insights, spot opportunities to reduce manual work, and optimize system workflows to support data-informed operations. Using both automation and AI where possible.
Own our process resources. Review, create, consolidate, and update our documentation, guides, and self-service materials to keep them accurate, user-friendly, and helpful, so people can find what they need, when they need it.
Train and support HR teams. Enable teams on processes and tools, ensuring we drive adoption, build confidence, and set them up for success in supporting employees.
Lead process governance efforts. Act as the point person for keeping our processes globally consistent, scalable, and flexible enough to adapt to different teams and regions.
Collaborate with HRBPs and CoEs. Work closely with our HRBPs and Centers of Excellence to gather feedback, understand team needs, and co-create improvements that make HR teams work better across the board.
Drive advanced workforce data insights. Track and analyze process performance, adoption rates, error trends, and efficiency metrics, translating complex data into strategic recommendations for continuous optimization.
Key collaborations
This role partners with leaders across HR to ensure that any employee-facing People processes are structured to be scalable, simple to understand, and easy for employees and managers to self-serve. Specific examples include:
HR Technology & Analytics
Work together to identify where tech can simplify how we work through automation and digitization.
Make sure our process documentation reflects how systems actually work (and feel) for users.
Maintain access to key HR systems to test, troubleshoot, and see firsthand what’s working and what’s not.
Track adoption and help drive improvements based on real usage data and feedback.
Global People Operations
Ensure global process standards are integrated into everyday operations.
Partner to make repeatable and transactional HR tasks more efficient and remove overlaps or gray areas.
Provide documentation and tools that help teams execute processes confidently and consistently.
Total Rewards, Mobility & Reporting
Stay aligned on how compensation, mobility, and reporting connect to the broader HR landscape.
Ensure documentation is updated to reflect the current strategy and ownership of this team.
Be part of benchmarking roles in the organization.
HR Business Partners & Regional HR Leads
Balance global consistency with the flexibility needed to fit different compliance, culture, and business needs.
Support regional teams in embedding new ways of working.
Talent & Culture CoEs
Partner to ensure that processes related to the candidate and employee lifecycle are streamlined, aligned, and integrated into our broader HR workflows.
Ensure process changes support the strategic priorities of these teams.
Internal Communications
Help create clear, timely, and people-centered communication when rolling out new tools and processes.
Support enablement and training messaging that drives adoption and makes change feel easy, not overwhelming.
Key competencies and requirements
Process & People Driven: Strong process thinker with a practical, people-first mindset.
Autonomy & Problem-Solving: Demonstrated capability to exercise independent judgment, design operational methodologies, and manage project lifecycles with minimal oversight.
Stakeholder Management: Proven ability to build consensus, negotiate requirements, and manage communication across diverse cross-functional teams.
Solution Oriented: Skilled at taking complex problems and turning them into solutions people actually want to use.
Technical Proficiency: Advanced expertise with HR systems, workflow automation, workforce reporting tools, and complex data analysis in dynamic or ambiguous organizational settings.
Benefits
Private health insurance
Sick leave 100% paid
Canteen with free meals and drinks
Flexible working hours
Additional vacation days after two years in the company
We also provide up-to date equipment, entertainment facilities in a modern office right in the city center and more.
Note: Flexible working hours and occasional work from home options in Better Collective help us achieve proper work-life balance. We strongly believe in the magic of teamwork, though, so we come to the office at least three days a week to keep the team spirits high.
Application deadline
We look forward to hearing from you and accept applications until 25th November.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.
Expected start date: as soon as possible.