Customer Service Executive - Telemarketing (Subang)

Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

Are you a problem-solver with a passion for people?

We are looking for a motivated and dynamic Customer Service Executive - Telemarketing, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive pest control solutions, and supporting our field teams to deliver excellence.

In this role you will be responsible for:

• Responsible for handling incoming calls for opportunities
• Process enquiries and proactively resolve customer issues & challenges effectively
• Build strong internal and external relationship through customer service support and delivery
• Convert incoming enquiries into sales or secure appointment for site inspection
• Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
• Proactively call to convert jobs into contracts
• Identify and follow-up complaints from newly signed up customers to prevent premature termination
• Process all customers' contracts and jobs orders in timely manner
• Effectively plan Residential Specialist's work for optimum productivity
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
• Ensure the sales loop is reported accurately on daily basis
• Work out and agree on payment plan with customer and support Residential Specialist as and when necessary
• Any other task or duties that may be assigned from time to time