Customer Services Assistant

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities

• To handle incoming calls/enquiries/complaints of residents and visitors at the reception counter in the managed property
• To assist the management office to carry out daily operations including monitoring of cleaning, security etc if required
• To liaise with service contractors to ensure quality services are provided if required
• To provide administrative support to management office if required
•  Perform ad-hoc duties if required

Requirements

• DSE or above
• At least 1 year's customer service experiences which in property management is an advantage
• Fresh Graduate will also be considered
• Excellent telephone manner with customer service mindset
• Interested to meet/talk to different kind of people, a good listener and is willing to tackle customers’ needs
• Well organized, attention to details and capable to work under pressure
• Good coordination skills with ability to prioritize multiple tasks
• Good command of written and spoken Chinese and English
• Hands-on experience in MS Office including Word and Excel
• Shift duty is required
• Immediate available is preferable

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.