Dispatcher

Carolina Waste is looking for an experienced Dispatcher to join our residential team at our hauling location in North Charleston, SC.

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.

• Assisting driver(s) when a pickup or delivery is in question before servicing.

• Scheduling and dispatching work to various employees and departments throughout the day.

• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency.

• Assist in covering other lines of business when needed.

• Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily.

• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

• Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers.

• Coordinating missed pickups and emergency pickups.

• Responding to internal and external customers in a timely manner.

• Maintain appropriate disposal log.

• Other job-related duties as assigned.

JOB REQUIREMENTS:

• High school diploma or equivalent preferred.

• 2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.

• Excellent organization and communication skills, both orally and written.

• Ability to multitask.

• Experience with Microsoft Word, Excel and Outlook

• Bilingual English/Spanish strongly preferred

• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.

Apply today and Connect with Your Future!

We offer excellent benefits including medical, dental, vision, flexible spending account, short term & long-term disability, life insurance, 401(k) retirement.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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