Medical Receptionist (Float)

Description

The Medical Receptionist plays a vital role in creating a positive first impression and ensuring a smooth experience for patients during clinical and procedure visits. This position requires strong organizational skills, attention to detail, and a commitment to exceptional customer service. This is a float position, meaning travel between CDHA locations in the greater Charlotte area is required.

Key Responsibilities

• Welcome patients and visitors promptly and professionally upon arrival.
• Collect and scan insurance cards and government-issued IDs into GMED.
• Maintain a clean, organized, and welcoming patient lobby/waiting area.
• Accurately record patient demographics, insurance details, and other required information.
• Obtain necessary forms and authorizations to protect the practice’s interests.
• Process payments, post transactions, and assist patients with balances and payment plans.
• Answer inbound calls promptly (within three rings) and address patient inquiries.
• Prepare charts for upcoming appointments, scan documents, and file pathology reports (as applicable).
• Verify insurance eligibility and confirm appointments prior to visits.
• Schedule follow-up appointments during check-out.
• Perform weekly procedure counts and communicate schedules to the anesthesia team (where applicable).
• Travel to other locations as needed to provide coverage.
• Demonstrate the ability to multi-task in a fast-paced environment.
• Apply working knowledge of CPT coding, ICD-10 codes, and medical terminology.
• Uphold the CDHA mission by promoting teamwork, unity, and patient-centered care.
• Maintain patient safety and adhere to all compliance standards, including HIPAA, OSHA, and AAAHC.
• Follow infection control protocols and all safety policies.
• Perform other duties as assigned within the scope of responsibility.
• Maintains knowledge, skills, and abilities through ongoing education. 
• Completes all mandatory reviews/educational required and assigned. 
• Participates in performance improvement activities. 
• Is actively committed to meeting/exceeding employee expectations/satisfaction in the performance of job functions. 
• Maintains compliance with all laws and applicable regulatory requirements and acts promptly to comply with required changes. 

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently in a high-volume setting.
• Familiarity with medical terminology, CPT, and ICD-10 coding preferred.
• Commitment to patient confidentiality and regulatory compliance.

Requirements

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ and or Experience:
• High school diploma or general education degree (GED).
• One to three years of related experience and/or training.