Customer Service Representative (Impounds)

Posting Close Date

Applicants must submit their completed application by 08-16-2026 at 11:59 p.m. MST

Application and Special Instructions

As part of the online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain a resume will be considered incomplete and will not be considered further in this recruitment process. Resumes received after the application closing date will not be considered. SAVE THE DATE: Screening panel interviews are tentatively scheduled for the week of August 31st, 2026.

Position Summary

The Customer Service Representative position at the City of Tucson’s Police Department engages with community members while providing exceptional customer service to members of the community and the department. They are responsible for the maintenance, verification, research, and analysis of impound vehicle releases and reports.

Work is performed under the supervision of the Impound Lot Supervisor. This position does not supervise.

Duties and Responsibilities

•    Ensures compliance with pertinent laws, rules, regulations, and administrative policy when responding to, in addition to processing and fulfilling, vehicle releases, alarm registrations and assessments.
•    Issues overweight/oversized permit applications for the City of Tucson.
•    Provides customer service by greeting customers, providing information, processing applications for service, responding to requests, handling problems and irate customers, researching inquiries and discrepancies, following up on complaints and concerns and coordinating and communicating with field personnel.
•    Performs clerical duties by preparing and maintaining files, records and logs, entering information in the computer system and copying, faxing and answering phones.
•    Manages accounts by accepting payments, preparing deposits, balancing accounts and preparing invoices for payment.
•    Performs other duties and tasks as assigned.

Working Conditions

Mostly office work.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

High school diploma or equivalent

Experience

One (1) year of relevant experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

Minimum Qualifications
High school diploma or GED
One year of relevant experience

Additional Qualifications
Bilingual (English/Spanish)
Experience working in a municipality
Experience utilizing multiple software platforms, including Microsoft Word, Excel, and Outlook

POSITION DETAILS

Job Profile

J0152 - Customer Service Representative

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G102

Hourly Range

$16.50 - 24.75 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA)

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Police Department

Department Link

https://www.tucsonaz.gov/Departments/Police

Background Check

This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.  The City of Tucson does not offer visa sponsorship.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). 

ADA Accessibility Compliant Form

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected].

Recruiter Name

Randy Esslinger

Recruiter Email

[email protected]

For general Human Resources questions please contact 520-837-4190.