Business Systems Analyst, Strategic Operations

Job Profile:

Business and Data Analyst 2

Job Family:

Business and Data Analytics

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Implements system requirements and performs routine data analysis to ensure data management objectives within a work unit are met.

Job Description:

Salary Range: $57,900 - $70,000 per year; DOE

The Business Systems Analyst supports the implementation, administration, optimization, and continuous improvement of technology systems and business processes that support student success, academic advising, career development, and professional experiences across the Mary Lou Fulton College for Teaching and Learning Innovation (MLFC). Reporting to the Senior Director of Strategic Operations within the Office of Academic and Career Success, this position serves as a bridge between functional business units and technical solutions. The Business Systems Analyst works closely with college leaders, faculty, staff, university partners, and technology teams to identify business needs, improve processes, maintain system functionality, develop reporting solutions, and support technology implementation efforts. While organizationally housed within the Office of Academic and Career Success, this position supports college-wide initiatives and systems that extend beyond department functions, serving as a shared resource for MLFC operational, academic, and student support processes.

Essential Duties:

Systems Administration and Support

• Supports the administration, configuration, testing, and continuous improvement of systems including Airtable, Salesforce, Sonia (or successor placement systems), and other student support technologies.
• Maintains system documentation, business rules, workflows, and operating procedures.
• Troubleshoots system issues and collaborates with technical teams to resolve problems.
• Assists with user access management, permissions, testing, and quality assurance activities.
• Supports implementation of new technologies, enhancements, and system integrations.

 

Business Process Analysis and Improvement

• Documents current-state and future-state business processes.
• Identifies opportunities to improve efficiency, reduce manual work, and enhance the student and employee experience.
• Collaborates with stakeholders to gather requirements and translate business needs into technical solutions.
• Assists with development and implementation of process improvement initiatives.
• Evaluates operational workflows and recommends solutions that align with college priorities and strategic goals.

 

Data, Reporting, and Decision Support

• Develops and maintains reports, dashboards, and operational metrics.
• Supports data collection, validation, and analysis to inform decision-making.
• Assists leaders in identifying trends, monitoring outcomes, and evaluating system effectiveness.
• Creates reporting solutions that support enrollment, persistence, graduation, advising, career, and placement initiatives.

 

Project and Change Management Support

• Assists with planning, coordination, testing, and implementation of technology-related projects.
• Coordinates communication between functional users and technical teams.
• Tracks project tasks, timelines, and deliverables.
• Supports user training, documentation, and adoption efforts for new systems and processes.

 

Stakeholder Collaboration

• Serves as a liaison between the Office of Academic and Career Success, MLFC departments, university partners, and technology teams.
• Facilitates meetings, gathers feedback, and communicates system updates and process changes.
• Supports cross-functional initiatives requiring coordination across multiple units.

Desired Qualifications:

• Experience in higher education or related fields, particularly in areas of administrative operations, enrollment management, recruitment, advising, and/or student success a plus.
• Experience developing data queries, reporting tools, dashboards, and other data visualization using a variety of tools (Python, Tableau, SQL, Airtable, or others) to support decision making at all levels.
• Experience managing multiple priorities, including coordinating multiple, simultaneous projects and process improvement initiatives.
• Experience working in team-based environments, and the ability to apply the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.
• Demonstrated ability to effectively communicate both written and verbally with a wide variety of university constituents, including students, staff, faculty, and college/university administrators.
• Knowledge of business process analysis and process improvement methodologies.
• Knowledge of higher education administrative operations and student support services.
• Knowledge of CRM, case management, placement, and workflow systems.
• Ability to translate business needs into functional requirements and technical solutions.
• Ability to analyze complex operational challenges and recommend practical solutions.

Working Environment:

• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• Regular activities require the ability to manage and adjust to changing priorities, including handling time-sensitive tasks and resolving conflicts.
• Demonstrated effective communication skills.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement:

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually.  MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy.  MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement.  MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$25611.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.