- Salary
- $16 – $18/hr
- Location
- Westfield, New Jersey
- Type
- Full-time
- Source
- BetterTeam
Description
Reports To: Dining Room Manager & ADM / Banquet and Event Manager.
Role Purpose: Echo Lake Country Club is seeking motivated, professional, and service-oriented Food Runners and Bussers to join our team. This role ensures the seamless and efficient delivery of food from the kitchen to Members and guests while maintaining a clean and organized dining room. Food Runners and Bussers support the service team to provide an exceptional dining experience, delivering the highest level of hospitality.
Role Purpose: Echo Lake Country Club is seeking motivated, professional, and service-oriented Food Runners and Bussers to join our team. This role ensures the seamless and efficient delivery of food from the kitchen to Members and guests while maintaining a clean and organized dining room. Food Runners and Bussers support the service team to provide an exceptional dining experience, delivering the highest level of hospitality.
Key Duties & Responsibilities:
Food & Beverage Service:
- Deliver food from the kitchen to the correct tables, ensuring accuracy and presentation.
- Ability to describe dishes to Members, including components, allergens, and preparation.
- Support servers by refilling water, delivering bread, drinks, and other items as needed.
- Assist with taking and serving food and beverage orders, including upselling when appropriate.
- Clear tables of dishes, glassware, and utensils promptly and reset as needed.
- Maintain a clean, organized, and safe workspace.
Member Experience & Communication:
- Greet and welcome Members and guests warmly.
- Respond to immediate Member needs and relay feedback to management.
- Collaborate with servers, kitchen, and management to ensure smooth service.
- Team & Training Responsibilities
- Actively coach and guide new or support staff on proper procedures and service standards.
- Participate in training sessions and staff meetings as requested.
- Cross-train in other roles (houseman, server) as opportunities arise.
Event & Banquet Support:
- Daily setup and breakdown of tables, dining areas, and banquet spaces.
- Support light service, food running, and bussing during events.
- Ensure proper service flow and member satisfaction during special events.
- Operational Duties
- Take inventory of silver, china, glassware, and other items as needed.
- Understand and follow POS procedures when required.
- Maintain professional appearance and readiness for all shifts.
- Clock in on time and adhere to scheduled breaks, adjusting for business needs.
Long-Term Objectives:
- Maintain a clean and organized dining room and event spaces at all times.
- Develop strong relationships with Members to enhance their dining experiences.
- Participate in ongoing training to remain current on industry standards, food knowledge, and service best practices.
- Support operational efficiency and accuracy in food delivery.
- Contribute to an elevated level of member satisfaction.
Working Conditions:
- Regular work involves extensive standing, walking, bending, lifting, and stretching.
- Must be able to stand for up to 10 hours and lift up to 35 lbs.
- Must have flexible availability including mornings, evenings, weekends, and holidays.
Compensation & Benefits:
- Hourly Wage: $16–$18/hour.
- Benefits (eligibility per plan and employment status).
- Medical, dental, and vision insurance.
- Employer-paid life insurance.
- 401(k) with employer match.
- FSA and Dependent Care Accounts.
- Health Reimbursement Arrangement (HRA) for club-insured employees.
- Complimentary employee meals during scheduled shifts.
- Golf and club privileges (where applicable).
- Employee discounts on select Pro Shop merchandise.
- Paid Time Off (sick and vacation).
Skills
Upselling