- Location
- Worldwide
- Department
- HQ
- Seniority
- Mid
- Source
- Greenhouse
Description
Customer Care Team
The Customer Care team builds and develops an agent workspace on our CRM platform, helping service agents resolve customer requests faster, more accurately, and securely. The team delivers case management, guided procedures, and automation, while integrating the solution with Telephony, Chat, and core banking systems. Its work improves service quality and compliance through standardized workflows, role-based access, and complete interaction logs.
Challenges that await you:
- Functional acceptance, exploratory, regression, and smoke testing of web applications
- Design, implementation, and execution of the full software testing lifecycle
- Development and maintenance of test documentation
- Acceptance, regression, and smoke testing (both automated and manual)
- Identification, localization, and reporting of defects using a bug tracking system
What makes you a great fit:
- Experience and understanding in Web UI testing;
- Experience in programming with TypeScript/Java/Python
- Experience and understanding in backend testing
- Experience in developing and maintaining test documentation
- Experience working with Git or other version control systems
- Experience in developing and maintaining automated tests
- Experience working with CI/CD tools
- B1 or higher English level for effective communication with an international team.
Your bonus skills:
- Experience working with gRPC and Protocol Buffers (Protobuf)
- Experience working with Kafka
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to one of our hubs — Cyprus, Serbia, Georgia or Kazakhstan — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
- Team time zone: The team works within the GMT+1 to GMT+5 time zone
Skills
PythonTypeScriptJavaCI/CDGitgRPCCompliance
