Logistics & Operations Analyst Behavioral Health

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Job Summary:

The Logistics and Operations Analyst, Behavioral Health plays a central role in the operational coordination and deployment of behavioral health resources across 9 hospitals. This position is responsible for the logistics and operations of the Behavioral Health Assessment and Resource Center (BH ARC), ensuring timely triage and response to incoming consults, and facilitates efficient communication and resource allocation among clinical teams, inpatient units, emergency departments, and community partners. The Logistics and Operations Analyst serves as the key link between system-wide behavioral health teams and operational leadership to optimize access, continuity, and quality of behavioral health care. Strong candidates for this position will demonstrate robust problem-solving and critical thinking skills and the ability to work independently.

Core Responsibilities and Essential Functions:

Operational Coordination & Resource Deployment Monitor and manage the flow of behavioral health consults across the hospital system, ensuring timely assignment and response. Coordinate deployment of behavioral health clinicians and consultation services to match patient needs and system capacity. Track and prioritize consults based on clinical urgency, patient acuity, and resource availability. Collaborate with nursing, medical, and administrative leadership to assist in managing and load-balancing staffing and service delivery to align with system priorities. Behavioral Health Assessment and Resource Center (BH ARC) Oversight Provide operational oversight for the BH ARC team. Monitor use of established protocols for triage, escalation, and communication with hospital units. Monitor operational metrics, call volume, and response times to maintain high-quality service standards. Develop and maintain workflows, scripts, and escalation procedures in collaboration with clinical leadership. Communication & Coordination Serve as the primary contact for behavioral health resource logistics across the system. Facilitate logistics huddles with hospital-based teams and centralized resources. Maintain real-time situational awareness of staffing, bed availability, and consult backlogs. Support incident management and rapid response for behavioral health-related crises. Data & Performance Management Track key performance indicators (KPIs) related to consult turnaround, response times, and utilization patterns. Generate reports and dashboards to support operational decision-making and quality improvement initiatives. Identify workflow inefficiencies and collaborate on process improvement initiatives. Quality Management Support onboarding and ongoing training of call center staff and related personnel as it relates to business processes. Ensure compliance with policies, procedures and Joint Commission regulations and readiness. Contribute to the development of policies and procedures that standardize behavioral health logistics across the system. Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Bachelors Health Administration or Bachelors Social Work or Bachelors Counseling or Bachelors Psychology or Bachelors Industrial Engineering or Bachelors Operations Management or Bachelors Business Administration/Management or Masters Health Administration-Preferred or Masters Industrial Engineering-Preferred or Masters Operations Management-Preferred or Masters Business Administration/Management-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

Lean Six Sigma Green Belt or higher Preferred Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Preferred

Required Minimum Experience:

Minimum 3 years healthcare operations, patient flow or logistics coordination, ideally in emergency department, behavioral health or care management settings Required and Minimum 1 year supervisory experience in a call center or healthcare setting Preferred and Minimum 1 year experience working within a large, multi-hospital health system Preferred

Required Minimum Skills:

knowledge and expertise in patient flow High ability to engage in rigorous process analysis to identify waste; real-world experience with Lean process implementation High understanding of data and ability to analyze trends High strong understanding of behavioral health service delivery models and clinical workflows High excellent organization and multitasking skills, with the ability to manage competing priorities in a fast-paced environment High exceptional communication and interpersonal skills, with the ability to collaborate across disciplines and leadership levels High proficiency in hospital information systems, call management software, and data reporting tools High demonstrated problem-solving, decision-making, and conflict-resolution abilities High commitment to equity, patient-centered care, and continuous improvement High

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